Yes, of course! You don't need to know why your computer, smartphone, or internet isn't working anymore. That's exactly what you can book technical support for.
When booking, simply describe in your own words what you observe – even if you don't know the cause or don't fully understand it.
Your tech helper can come to your home, look at the devices and try to find and fix the problem.
Our helpers have already successfully resolved many such problems. However, sometimes a repair, a replacement part, or further assistance is necessary. Therefore, we cannot guarantee a complete solution.
About the Helferei In Berlin, Munich, Cologne and Leipzig you can book personal computer and technical support at home, in the office or via video assistance.
Our tech helpers support you with acute problems with computers, smartphones and other devices, with setting up new technology and with regular questions about your digital everyday life.
You can book support online for one-off appointments, at short notice if available, or for regular sessions . For suitable issues, assistance via video conference is also possible.
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Our tech helpers support you with many everyday and even more challenging technical tasks. Here are a few examples that have already been solved via our platform:
IT support for offices and small businesses is also available.
Not every tech support specialist is an expert in every area. Therefore, please describe your request as clearly as possible so that a suitable person can respond to your inquiry.
If you have absolutely no idea what your problem is – and that has happened before – we will still try to connect you with someone who can help. However, in these cases, we cannot guarantee that your problem will be solved.
Both are possible. You decide which form of support you want when booking online.
If your computer or internet connection has completely failed, we recommend an in-person appointment.
In each service category, the price depends on the specific service and also varies by city. You can find the current prices for private customers and businesses in our help center .
Your invoice amount increases or decreases depending on the number of hours you select. You only pay after the job is completed and only for the actual hours worked .
In addition, there is a one-time booking and brokerage fee of €3.90 for private customers and €4.30 for businesses (incl. VAT). This fee is charged once after the first order for both one-off and recurring bookings.
Payment is processed automatically via the Helferei You don't have to hand over any cash or transfer any money yourself.
Yes. You will receive an invoice for every completed order. You can find it in your customer profile on our platform under "Documents".
Payment is processed automatically via the Helferei You don't need to transfer the invoice separately.
Whether you can claim the costs of computer help or IT support as a tax deduction depends on your individual circumstances. We cannot guarantee a flat 20% tax reduction for computer help – unfortunately, you would need to check this with tax software or a tax advisor.
That's not a problem. You pay for the actual time worked , even if your appointment turns out differently than originally planned.
After your order is placed, you and your tech assistant have until the day after the order is completed to adjust the actual duration on the platform .
Your invoice will be automatically generated from your own information on the platform on the second night after you place the order, and the payment will be initiated. You don't need to transfer anything additionally.
You don't need to prepare anything special or bring any technical expertise.
It is helpful if you specify in your booking what the issue is about, or which device is affected – and what you want to do with it or what is not working .
If available, please have the necessary devices, charging cables, and installation/usage instructions ready. However, login details or passwords should not be included in the comments section of your booking.
If an error message appears, you can write down its wording or take a photo and send it as an attachment.
You don't know what the problem is? Even then, you can book technical support. Your technician can assess the situation on-site and begin troubleshooting. Of course, in such cases, we cannot guarantee that your problem will be solved (immediately).
Sometimes a technical problem cannot be fixed immediately, for example because a device is defective, a spare part is needed, or a special repair is required.
Our technical support team has successfully solved many difficult problems. However, we cannot guarantee a complete solution.
Even if the problem cannot be solved directly, your helper can often narrow down the cause, explain the situation to you, and recommend sensible next steps.
The time worked will be charged even if the problem could not be completely solved.
We personally select our technical support staff – like all helpers on the platform – and verify their identity using an identification document before they can be booked on our platform. We also pay attention to their stated technical skills, practical experience, and reliable customer service skills.
Our helpers have diverse qualifications and specializations. Some primarily assist with everyday computer questions, while others also handle more demanding IT tasks, for example, because they are programmers themselves or have completed training in IT tutoring.
In addition, we collect the necessary information regarding the self-employed work of our helpers.
Important: Especially with complex IT problems, please describe as precisely as possible what kind of support you need. This will allow suitable technical support to respond to your request. However, we understand that sometimes you might not understand the problem yourself. That's perfectly fine – we have resolved such cases in the past, but we cannot guarantee success this time.
Yes! Many of our customers for this service are older people who want personal and patient support in using computers, smartphones or tablets.
Our technical help explains, for example, how to send emails, use WhatsApp, save photos, use video calling, or how to be safer on the internet.
You don't need any prior technical knowledge. Our helpers will take their time and explain each step clearly.
You can book either a one-off appointment or regular technical support. If you're satisfied with your technical support, you can schedule further appointments with the same person, provided they are available. This way, you can build step by step on what you've already learned.
Relatives can also organize computer help for their parents or grandparents.
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Is your computer suddenly slow, is your Wi-Fi not working, or do you need help setting up a new smartphone? Not every technical problem can be solved with a quick internet search. Sometimes you simply need someone to come over, take a look, and explain clearly what needs to be done.
Through Helferei , you can find experienced tech helpers for computer assistance at home, personal IT support in the office, and help via video conference . Whether it's a Windows PC, MacBook, smartphone, printer, router, or software: our helpers support you with urgent problems, setting up new devices, and regular technical maintenance.
You can book computer help online by the hour in Berlin, Munich, Cologne and Leipzig – either for a one-off appointment or for recurring appointments.
Need to set up a new computer, connect a printer, or get an older laptop working again? Our tech helpers support you with everyday tasks related to your PC or Mac – and also help when something stops working.
These include, for example:
Not every technical defect can be fixed on-site. However, our technicians can often narrow down the cause and explain the next steps you should take.
Older people or those with little technical experience often appreciate having someone come to their home in person to answer their technical questions, take the time to explain things clearly, and provide support. You don't need any prior technical knowledge or to know the exact nature of the problem.
Our computer support for seniors can help you with tasks such as writing emails, setting up WhatsApp and video calls, saving photos, printing documents, and better understanding online banking and other digital services. More extensive projects are also possible: For example, our tech support team has already assisted a client during their transition to retirement over an extended period, setting up their entire home office.
The support provided is generally tailored to your level of knowledge and your pace.
You can also arrange regular appointments with the same person , provided they are available. This way, you don't have to start from scratch each time and can gradually become more confident in using your technology.
Relatives can also organize computer help for their parents or grandparents.
Some tasks require more than basic computer skills. Our technical assistants have diverse specializations and, depending on their qualifications, can also handle more complex IT tasks.
This included, for example , data backups, the recovery of deleted files, the setup of cloud services, virus protection and firewall configurations , as well as troubleshooting more complex software and network problems.
Our technical assistants have also provided support with web hosting, domain changes, and the creation of simple websites.
Not every helper offers all services. Therefore, when booking, describe your needs as precisely as possible so that a suitable person can respond to your request. Success cannot be guaranteed, especially with data recovery.
Even in the office, a comprehensive IT service contract isn't necessary for every technical problem. More information is available on the following topics: Helferei You can book IT helpers for individual tasks or recurring support.
Whether it's preparing computer workstations, connecting printers and networks, installing software or fixing technical problems in the office : Our helpers support you in setting up and using your IT.
Longer-term projects are also possible, for example if you want to gradually build up a workplace or modernize your technical equipment over several appointments.
For international teams or English-speaking customers, technical support staff are also available who can provide assistance in English.
You can find more information on our page for businesses .
In-home computer support is especially useful if you're unsure about technology or if a device needs immediate servicing. Your tech helper can assess the situation, check connections, and personally demonstrate each step. Home visits are therefore the most common use case for [the service/company]. Helferei .
Some issues can also be resolved via video conference or – if technically possible and agreed upon – via remote maintenance. For video conferences, the Helferei The technical solution is already in place, so you don't have to put in any extra effort.
You don't need to know the cause of your problem. Simply describe in the comments section of your online booking which device is affected, what isn't working, and what kind of support you need . For error messages, the exact wording or a photo will help. Also mention if you have multiple requests or require specific language skills.
After completing your booking, you will receive the contact details of your technical assistant and can coordinate further details directly.
About the Helferei You can book personal computer help and IT support in Berlin, Munich, Cologne and Leipzig .
In Berlin, we provide technical helpers, for example in Prenzlauer Berg , Schöneberg , Friedenau , Steglitz , Wedding , Moabit , Charlottenburg , Kreuzberg and Friedrichshain .
In Munich you can book computer help in Laim , Neuhausen , Westend , Maxvorstadt , Schwabing , Milbertshofen , Haidhausen , Au , Bogenhausen , Sendling , Giesing and Solln , among other locations.
We are also active in Cologne – for example in Ehrenfeld , Nippes , Sülz , Lindenthal , the Südstadt , Deutz , Kalk and Mülheim .
In Leipzig you can find technical helpers, for example, in Plagwitz , Lindenau , Schleußig , Connewitz , Gohlis , Reudnitz and the Südvorstadt .
