Frequently asked questions

Can I use Helferei to find suitable helpers in my area?

We are currently active in Berlin, Cologne, Leipzig and Munich, where we offer small and medium-sized companies in particular an easy way to book essential services for their commercial premises. To make access to our services as barrier-free as possible, Helferei offers two convenient booking channels: our online booking and an email contact option.
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Do I have to provide all the equipment and tools for my order at Helferei myself?

That depends on the service in question. In the case of cleaning services, our corporate customers usually provide all the cleaning supplies. This means that the helpers can work according to your preferences and, for example, use sustainable cleaning products or avoid cleaning products that someone in your team is allergic to.
For more complex services, however, for example in the area of crafts, you should discuss the necessary tools with your craftsperson before each job. Clarify together what you have on site and what your helper should bring. If something is missing, our helpers may be able to assist you in procuring it - you can book the effort via the online booking.

Find out more about the specific requirements on the respective service pages of our website. There you will find all the answers to the most important questions!

Are the services insured by Helferei ?

We personally select all of our volunteers. Before we activate their profiles on our platform, we check their identity and talents. Where necessary, we provide support with business registration. As registered freelancers, we then place them in your area.

This means that they do not work for us: All service contracts are concluded directly between you as a customer and our helpers. Helferei acts purely as an intermediary. This means that our helpers are themselves responsible for complying with the relevant safety and insurance precautions for assignments. For particularly complex assignments, e.g. in the skilled trades, we always recommend checking with the respective helper whether the relevant insurance cover is in place.
You can find out more about this and our disclaimer in our General Terms and Conditions.

What do I do if I am not satisfied with a service that I have booked through Helferei ?

There are two options here:

1/ An agreement between you and the helper: Either you agree directly with the helper on improvements immediately after completion of the assignment. A possible and fair adjustment of the invoice amount for both sides can be part of this agreement. You would only have to reach this agreement before invoicing and communicate it to the Helferei .

2/ Mediation of a fair solution by the Helferei: If this does not work, you can contact the Helferei at any time by phone or email. We support both sides in finding a fair solution. Please contact our customer service: support@die-helferei.de

‍A smallbut important tip: Basically, we can only emphasize how important communication between you and your helpers is before the job starts. Don't be afraid to discuss all relevant details and open questions in advance - there's no such thing as a stupid question! Experience has shown that this is very beneficial for everyone's satisfaction. At the very latest, you should clarify any discrepancies or misunderstandings before invoicing.