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We are currently active in Berlin, Cologne, Leipzig and Munich , where we primarily offer small and medium-sized enterprises a simple way to book services for their commercial premises.
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It depends on the specific service: For cleaning services, our corporate clients usually provide all the necessary equipment. This allows the cleaners to work according to their preferences and, for example, use sustainable products or avoid cleaning agents to which someone on your team is allergic.
For more complex services, such as in the field of crafts, you should discuss the necessary tools with your craftsman before each job.
For specific requirements, please refer to the respective service pages on our website. There you will find answers to all the most important questions for each service category!
That currently depends on the helpers: we select them all personally and verify their identity and talents before making them bookable on our platform. Where necessary, we assist with business registration. Once they are registered as self-employed, we place them in your area.
However, this means that they do not work for us: all service contracts are concluded directly between you as the customer and our helpers. Helferei servces purely as an intermediary. Our helpers are directly responsible for complying with relevant safety and insurance requirements when carrying out assignments. For particularly complex assignments, e.g. in the skilled trades, we always recommend checking with the respective worker to ensure that they have the relevant insurance cover.
You can find out more about this and our liability exemption disclaimer in our Terms and Conditions.
There are two possibilities here:
1/ An agreement directly with the workers: Either you agree on corrections immediately after completion of the job. A fair adjustment of the invoice amount can also be part of this agreement. Simply inform Helferei about this before invoicing.
2/ Mediation of a fair solution by Helferei:If this does not work, you can reach Helferei by email at any time. We will support both sides in finding a fair solution: support@die-helferei.de
A small but important tip: We cannot stressenough how important communication between you and your workers is before the job starts! Don't be afraid to discuss all relevant details and open questions in advance—there are no stupid questions! You should clarify any potential misunderstandings before invoicing at the latest.
