(As of June 2026)
I. These terms of use apply to the use of the platform of Helferei GmbH for mediating between supply and demand and the placement of orders by customers in the field of household and everyday related as well as craft services in private households and commercial establishments.
II. The relevant legal provisions and any individual agreements generally apply to the service contract between customers and service providers or, where applicable, with subcontractors and partner companies. These terms of use, however, govern the process of concluding service contracts and the cancellation process, i.e., how users can terminate them.
III. As a basis for the with the Helferei These Terms of Use apply exclusively to all contracts concluded with GmbH. Any conflicting or supplementary terms and conditions of the customer or any subcontractors or partner companies are hereby rejected. They do not apply unless otherwise stipulated. Helferei GmbH has expressly agreed to them in written form.
IV. These terms of use apply to all current and future contracts. This also applies if customers are informed of these terms in future contracts. Helferei GmbH does not need to be explicitly reminded of the validity of these terms of use.
I. The Helferei The GmbH acts as an intermediary between customers with demand and service providers, and in selected cases, subcontractors and partner companies that can fulfill these demands. The intermediary services cover contracts for household and everyday services, as well as skilled trades services.
II. The Helferei GmbH has a power of attorney from the service providers and, if applicable, subcontractors or partner companies to accept booking requests and to make available all information relevant for processing an order, as instructed by the service providers or, if applicable, subcontractors or partner companies.
III. The actual service contract for household and everyday-life-related or craft services is concluded exclusively between the demand and supply sides, i.e., between customers and service providers or, where relevant, any subcontractors or partner companies involved. This contract is generally governed by the relevant legal provisions and any individual agreements. Helferei GmbH itself is not a contractual partner and is therefore not obligated to execute and fulfill the service contracts. However, the Helferei GmbH is always entitled to act as a representative with power of attorney for the service providers or, if applicable, subcontractors or partner companies, and to conclude contracts with customers and issue invoices on their behalf.
IV. The Helferei GmbH receives customer inquiries for orders via its own platform, which can be used online at www.die-helferei.de, via the telephone number, email address and possibly at local contact points listed on this website.
V. First, customers submit the relevant information for each order according to the criteria specified by the platform. The platform then forwards this information to one or more service providers or, where relevant, subcontractors or partner companies from its own pool. Service providers or, where relevant, subcontractors or partner companies are free to decide whether to accept an order. Service providers are available to provide services to customers in accordance with these Terms of Use. However, they are not obligated to accept booking requests.
VI. If a service provider accepts an order, this constitutes a legally binding and payment-obligatory conclusion of a (i) brokerage contract between the client and the Helferei The transaction is between the limited liability company (GmbH) and the (ii) service provider for the provision of a service, as well as between the client and the service provider for the provision of the service according to the order details specified by the client. Consequently, at this stage, a contract for the brokerage services is concluded by the Helferei GmbH and a contract for the service to be provided with a service provider or subcontractor or partner company.
VII. For this purpose, the address for processing the order, as well as both email addresses and telephone numbers, will be transmitted. In addition, an email will summarize all relevant details of the order and the anticipated costs.
VIII. The contract text will not be sent along. It is based on the current version of these terms of use, which can be viewed at any time at https://www.die-helferei.de/nutzungsbedingungen.
IX. The Helferei The GmbH is always authorized to act as a representative with power of attorney for service providers or, where relevant, subcontractors or partner companies, and to conclude contracts with clients and issue invoices on their behalf. Thus, it acts as an intermediary for service providers in the conclusion of service contracts. However, the execution of the service contracts concluded with their clients is carried out under the service providers' own organization and responsibility .
I. The platform of Helferei The GmbH processes rebookings and cancellations from customers and informs the service providers accordingly. Conversely, the platform processes the Helferei The GmbH uses the same processes for service providers and, if necessary, finds a replacement to provide services to customers in case of a failure.
II. Service providers are instructed not to cancel or rebook accepted bookings unless there are compelling reasons (e.g., certified incapacity for work). In the case of compelling reasons, rebookings can be made via the Helferei GmbH will be provided free of charge after consultation with the customer.
Customer complaints are handled by the Helferei The GmbH will be forwarded for review and possible correction. Service providers or, where relevant, subcontractors or partner companies have the Helferei GmbH should be truthfully informed if the scope of an order is to be adjusted, an invoice should not be issued to customers due to complaints, or a credit note should be issued to them.
I. The Helferei The GmbH is not liable for the performance of the service contract and any damages caused in connection therewith by service providers or subcontractors/partner companies. Service providers and subcontractors/partner companies are fully liable for all damages and any claims for reimbursement arising from or in connection with the service contract. Against this background, the following general recommendation applies: Helferei The GmbH is required to take out its own liability insurance policy with respect to service providers. This policy is communicated in three languages via email to all service providers and subcontractors or partner companies as part of the onboarding process.
II. Claims for damages by customers, service providers or subcontractors/partner companies against the Helferei Limited liability companies (GmbHs) – regardless of the legal basis – are excluded, unless they are based on (i) a culpable, i.e., intentional or negligent, injury to life, body or health or (ii) intent or gross negligence of the Helferei GmbH in the context of other damages. Furthermore, the Helferei The GmbH is liable for the culpable breach of cardinal obligations. These are obligations that are essential for the proper execution of the contract and on whose fulfillment customers, service providers, or subcontractors/partner companies therefore rely. Unless the breach of cardinal obligations is due to intent or gross negligence on the part of the Helferei GmbH is based on the liability of Helferei The liability of the GmbH is limited to the typical, foreseeable damage under the contract.
III. Insofar as the liability of Helferei If the liability of a GmbH is excluded or limited, this also applies to the personal liability of its legal representatives, employees and agents.
IV. The Helferei The GmbH assumes no liability for the accuracy of the information provided during business registration and tax registration of service providers. Furthermore, the Helferei GmbH does not offer legal or tax advice.
The Helferei GmbH complies with all provisions of the General Data Protection Regulation (hereinafter "GDPR") in its currently valid version. Further information can be found in the privacy policy of [Company Name]. Helferei GmbH can be withdrawn .
I. Customers who are consumers can enter into contracts with the Helferei The right to withdraw from contracts with limited liability companies and/or service providers in accordance with legal provisions, provided these contracts were concluded as distance contracts. Helferei GmbH accepts declarations of cancellation on behalf of service providers.
II. Cancellation Policy
The following is the cancellation policy for customers who are consumers:
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day the contract is concluded.
To exercise your right of withdrawal, you must inform us ( Helferei GmbH, Kolonnenstraße 8, 10827 Berlin; email address: support@die-helferei.de) and by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not obligatory.
To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our standard, cost-effective option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement.
If you have requested that the service should begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the point at which you inform us of your exercise of the right of withdrawal with regard to this contract, in comparison to the total scope of the services provided for in the contract.
(End of the cancellation policy)
III. Customers who are consumers may use the following model withdrawal form to exercise their right of withdrawal ((*) Delete as appropriate):
To: Helferei GmbH, Kolonnenstraße 8, 10827 Berlin; Email address: hallo@die-helferei.de
I/We (*) hereby revoke the contract concluded by me/us (*) for the provision of the following service: (*)
Ordered on (*)/received on (*)
Customer name:
Customer address
Customer signature (only for notifications on paper)
Date
I. For all matters between customers and the Helferei All contracts concluded with GmbH, the provisions of these Terms of Use, and all rights arising from or in connection with these contracts are governed exclusively by German law, excluding the rules of private international law that would lead to the application of a law other than German law.
II. The contract languages are German and English.
III. The exclusive place of jurisdiction for all disputes arising from or in connection with the contract and these terms and conditions is the registered office of [Company Name]. Helferei Limited Liability Company.
IV. The Helferei GmbH does not participate in dispute resolution proceedings before a consumer arbitration board and is not obliged to do so.
V. By submitting a booking request, customers receive the Helferei The GmbH reserves the right to request customers' consent to contact and survey them via email, telephone, or post in order to improve and expand the platform's offerings and to gather information about their satisfaction with the platform's services. Furthermore, the Helferei The GmbH reserves the right to develop and communicate additions, extensions, news, and cooperation offers, e.g., via newsletter. Customers can object to this at any time without incurring any costs other than standard transmission fees. Unsubscribing from the newsletter is described in our privacy policy .
VI. Should individual provisions of these Terms of Use be or become invalid or unenforceable, the validity and enforceability of the remaining provisions shall remain unaffected.
I. Customers gain access to the platform of Helferei Limited liability company (GmbH) for the purpose of using the placement service. The platform is available online at www.die-helferei.de, as well as via the telephone number listed on this website and at local contact points.
II. The Helferei The GmbH accepts booking requests via the platform, by telephone, or by email and forwards them to service providers for coordination purposes. This applies to the Helferei The GmbH has no obligation to ensure the acceptance of a booking request and the corresponding arrangement.
I. The one from the Helferei The information provided by GmbH via the platform constitutes a non-binding invitation to submit a booking request. However, a contract for the use of the platform is only concluded upon submission of the first booking request by the customer and its confirmation by a service provider. Alternatively, bookings can be made via email, with the customer defining the scope of the service.
II. Employees of the Helferei Limited liability companies (GmbHs) are only entitled to make oral agreements if these agreements are approved by the Helferei GmbH will confirm this immediately afterwards and in written form.
III. Use of the platform is initially free of charge. Costs are only incurred in connection with booking services.
I. For the coordination of the booking and brokerage process, the Helferei The GmbH charges the customer €3.90 incl. VAT or €4.30 incl. VAT (commercial). The content of the service agreement is governed by the booking request, applicable contract law, and any further agreements between the customer and the service provider or its subcontractor/partner company.
II. Upon conclusion of the contract, the customers agree to pay the booking and brokerage fee of €3.90 incl. VAT or €4.30 incl. VAT to the Helferei GmbH and the amount for the service provided to the service provider(s) or the subcontractor/partner company. The amount of the latter is based on the information provided during the booking process on the platform of Helferei The invoice will be based on the company's (GmbH) actual order duration or scope (for flat-rate offers), or the actual transport volume (for flat-rate transport). Additionally, the time spent procuring any necessary equipment and materials, as well as the disposal of bulky goods, may be compensated and noted on the invoice. Furthermore, any reimbursement of incurred costs for equipment and materials may be claimed on the invoice. The service provider must submit corresponding documentation to the [Company Name/Organization]. Helferei to submit to a limited liability company.
III. Rebookings can be made via the Helferei Cancellations made by GmbH are free of charge. For cancellations made within 24 hours of the scheduled start of the order, 50% of the order fee will be charged, less the booking fee. This does not apply to orders placed less than 24 hours before the scheduled start via [website/platform name]. Helferei The GmbH was brokered. In case of short-notice cancellations (four hours before the scheduled start of the order), the Helferei GmbH will invoice the full hourly rate of the service provider(s) as well as its own booking and placement fee.
IV. After completion of the order, the Helferei The company reserves the right to verify, in discussions with clients and/or service providers, whether the service provider has fulfilled the order within the agreed scope. If this is not the case, price adjustments may be made to the invoice or the scope of the order, where appropriate and by mutual agreement between both parties.
V. Upon completion of the order, the customer will receive an invoice. Payment is due upon receipt of the invoice. Helferei Payment to the GmbH or the service provider(s) is to be made either by automatic card payment or, where applicable, within seven days by bank transfer to the account specified in the respective invoice document. If payment is not received on time, the Helferei GmbH in case of payment default. Furthermore, the company reserves the right to... Helferei The company reserves the right, where necessary, to block access to the platform until payment is received. Access will be reactivated immediately upon receipt of the payment due.
VI. The Helferei welcomes fair and long-term employment prospects for service providers, especially those with a migration background and a desire for long-term residency in Germany. If a client wishes to employ a service provider brokered through the platform within twelve months of the last assignment brokered through the platform, either through an employment contract or another direct contractual relationship outside the platform, the Helferei to inform about this before concluding a corresponding agreement.
In this case, the parties agree on a reasonable acquisition fee before the acquisition is finalized. This fee serves solely to compensate for the costs incurred by the Helferei the brokerage, matching, and development services provided. The amount of these services depends on the scope of the work performed by the Helferei brokerage services provided.
The Helferei is still entitled to use successful acquisitions for communication and marketing purposes; insofar as personal information or other inferences about affected persons are to be published, this will only be done after prior consultation with the affected persons, their express consent and in compliance with the applicable data protection regulations.
The Helferei explicitly supports fair and sustainable employment prospects for service providers and is generally open to taking them on.
Any employment or commissioning that bypasses the platform without prior notification of the Helferei as well as any form of improperly registered or unlawful employment, in particular undeclared work, contradicts the principles of Helferei expressly. If an acquisition takes place without prior notification of the Helferei and without payment of the takeover fee, the Helferei entitled to block the customer account after prior examination of the individual case and to assert their legal rights.
I. The user agreement between customers and the Helferei The service agreement with GmbH begins after the customer submits their initial booking request via the website www.die-helferei.de, by telephone, email, or, if applicable, at a local contact point. It is concluded for an indefinite period. The user agreement can be terminated by either party at any time in writing (email to support@die-helferei.de), which is equivalent to deleting the customer account. Alternatively, account deletion can be requested via the customer account itself and will be processed by customer service. Helferei GmbH implemented within a reasonable timeframe.
II. The brokerage agreement between clients and the Helferei The GmbH contract is concluded upon confirmation of a booking and does not require separate termination.
III. The service agreement between customers and service providers or subcontractors/partner companies begins upon confirmation of the booking, as described in Section 3 VI of these Terms of Use. It may be terminated by either party at any time with proper notice. Termination by the customer must be submitted in writing to [the relevant party]. Helferei GmbH (email to support@die-helferei.de).
I. The brokering of household and everyday-life-related or craft services in private households and commercial establishments by self-employed entrepreneurs (so-called sole traders) or subcontractors or partner companies via the Helferei GmbH and the other use of the website www.die-helferei.de, the telephone contact and the local contact points (hereinafter referred to as the platform) as well as any support measures of the Helferei The GmbH operates exclusively on the basis of these terms of use. Deviations require the express consent of the GmbH. Helferei Limited liability company in written form.
II. Unless otherwise agreed, the terms of use in the version valid at the time of registration of the service provider(s) or subcontractor/partner company, or in the version last communicated to them in text form, shall apply as a framework agreement for the brokering of service contracts via the platform of Helferei Limited Liability Company.
III. Service providers are entitled, during the term of their placement contract with the Helferei GmbH to carry out other orders for clients not covered by the Helferei have acquired a GmbH. You must Helferei do not inform the GmbH about it.
I. These terms of use apply to the ongoing brokering of contracts in the field of household and everyday life-related or craft services with customers from private households and commercial establishments via the platform of Helferei GmbH, which supports the offering and finding as well as the technical processing of such contracts.
II. The Helferei The GmbH receives a commission from the service providers or subcontractors and partner companies for each service contract brokered. The commission amount depends on the respective service category, the specific activity, as well as the scope and location of the order.
I. Service providers or subcontractors/partner companies can create a customer account on the platform of Helferei GmbH or by written or verbal contact express their interest in the brokerage, support, and other services of the Helferei to utilize the services of GmbH. In this context, you undertake to provide truthful information and to submit the documents requested on the platform.
II. The Helferei GmbH checks the information and documents and subsequently offers service providers and sub-/partner companies that meet the requirements an appointment for a personal meeting and for general questions.
III. Business registration is a prerequisite for the conclusion of a brokerage agreement between service providers and the Helferei GmbH, which provides service providers for the use of placement, support, further education and other services of the Helferei The GmbH (limited liability company) is authorized. The business registration process is considered complete upon receipt of the tax identification number by the tax office.
IV. Service providers are not entitled to the benefits mentioned in Section 3 Paragraph 3 from the Helferei Limited Liability Company .
I. The Helferei The GmbH is obligated to accept booking requests from customers via the platform and forward them to service providers or subcontractors/partner companies for coordination purposes. If a service provider confirms a booking on the platform, the... Helferei For GmbH, the brokerage is considered to be concluded in the form of a service contract with the customer on behalf of the service provider.
II. It exists for the Helferei The GmbH has no obligation to ensure the acceptance of a booking request and consequently the provision of the brokerage service.
I. The Helferei The GmbH also undertakes to send invoices to the service providers on its own platform for all services rendered and commission payments. The invoice format complies with German law.
II. The platform of Helferei The GmbH issues invoices for services rendered and any necessary equipment on behalf of the service providers and handles the shipping to clients. In this context, service providers are required to provide accurate information about their VAT registration details on the platform. Helferei GmbH to make changes and proactively implement any necessary adjustments to the Helferei to communicate with GmbH.
III. With subcontractors or partner companies, the Helferei In individual cases, the GmbH may conclude its own service contracts. In these cases, invoicing to customers is handled by the GmbH. Helferei GmbH, while the subcontractors or partner companies provide their services directly to the Helferei Invoice to GmbH.
I. Prerequisite for the placement of service providers by the Helferei To become a GmbH (limited liability company), one must reach the age of majority and have official permission to pursue self-employment in Germany.
II. If both conditions listed under § 6 para. 1 are met, the Helferei GmbH will also request the following information and personal data, which are prerequisites for the brokerage service known to the service provider. Helferei represent GmbH:
III. Any changes to the above information and personal data are subject to the Helferei to inform GmbH without being asked.
IV. The Helferei GmbH reserves the right to obtain references regarding professional and other qualifications and skills before concluding the brokerage agreement and to occasionally accompany service providers on assignments for quality purposes.
V. Service providers are themselves responsible for the proper and legally compliant payment of all taxes and other charges. Helferei GmbH accepts no liability for this.
VI. Service providers agree that their own address and contact details will be transmitted to customers as described in section 1, paragraph 3, subsection 6, provided that the customer's request for this information is related to a booking or another justifiable reason makes this necessary (e.g., asserting claims against service providers).
I. The Helferei The GmbH receives a commission from service providers for its brokerage services and the services rendered in processing the transaction. The commission amount depends on the respective service category, the specific activity, as well as the scope and location of the order.
II. Service providers receive their earnings automatically a few days after completion of a job via the platform of Helferei Payment will be made by the GmbH (limited liability company) or, where payment is made manually by bank transfer, within a maximum of fourteen banking days after invoicing the customer. Customers are responsible for ensuring that their account has sufficient funds or that a manual bank transfer is made to the specified account of the service provider on time.
I. A brokerage agreement between service providers and the Helferei The GmbH (limited liability company) begins operations after successful business registration and tax registration of the service providers, as well as verification of these or the sub-/partner companies by the Helferei GmbH. For this purpose, the Helferei GmbH has the right to approve or reject service provider profiles for activation on its own platform.
II. The term of a brokerage agreement is indefinite and can be terminated by either party at any time with due notice, subject to the statutory notice periods. Termination must be in written form (email to support@die-helferei.de).
I. Upon conclusion of the brokerage agreement between the Helferei GmbH and service providers receive the Helferei The GmbH reserves the right to request consent from service providers to contact and survey them via email, telephone, or post in order to improve and expand the platform's offerings and to gather information about their satisfaction with the platform's services. Furthermore, the Helferei The GmbH reserves the right to develop and communicate additions, extensions, news, and cooperation offers, e.g., via newsletter. Service providers may object to this at any time without incurring any costs other than standard transmission fees. Unsubscribing from the newsletter is described in our privacy policy .
II. Helferei Service providers are obligated to comply with the relevant legal provisions for the protection of personal data. Further information on the obligations of Helferei GmbH can be found in the privacy policy of the Helferei The data can be taken from the GmbH (limited liability company). Service providers undertake to use the personal data of customers that becomes known to them through a booking request exclusively for the fulfillment of the respective concluded service contracts.
III. Helferei Both parties and service providers are obligated to treat all customer information, as well as information on processes, services to be provided by the parties, and commissions, as strictly confidential. This also applies after the termination of the contractual relationship, unless and to the extent that they are obligated or entitled to disclosure by law or contractual agreement.
