This privacy policy is valid from June 15, 2026 (date of last change).
When you visit this website, various personal data are collected. Personal data is data that can be used to personally identify you.
This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this happens. The operator of this website takes the protection of your personal data very seriously. We treat your personal data confidentially and exclusively in accordance with the statutory data protection regulations and this privacy policy. If you have any questions about the processing of your personal data by us or wish to assert your rights, you can contact us at the following address: hallo@die-helferei.de
Please note that data transmission over the internet (e.g., when communicating via email) can always have security vulnerabilities. Complete protection of data against access by third parties is not possible.
The responsible entity is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data (e.g. names, email addresses, etc.).
The responsible body for data processing on this website is:
Helferei GmbH
Kolonnenstraße 8
10827 Berlin
Email: hallo@die-helferei.de
If you have consented to data processing, we will process your personal data in compliance with the relevant data protection regulations, in particular the General Data Protection Regulation (EU) 2016/679 of 27 April 2016 (“GDPR”), the Federal Data Protection Act (“BDSG”) and the Telecommunications and Telemedia Data Protection Act of 23 June 2021 (“TTDSG”).
We process personal data only with your consent on the basis of Article 6(1)(a) GDPR or Article 9(2)(a) GDPR if special categories of data pursuant to Article 9(1) GDPR are processed, for the performance of a contract to which you are a party, or at your request for the implementation of pre-contractual measures on the basis of Article 6(1)(b) GDPR. Furthermore, we process your data if this is necessary for compliance with a legal obligation on the basis of Article 6(1)(c) GDPR. Data processing may also be based on our legitimate interests or the legitimate interests of third parties, unless your interests or fundamental rights and freedoms which require the protection of personal data override those interests. The legal basis for this is Article 6(1)(f) GDPR.
When you apply for an open position in our company, we also process your personal data to decide whether to establish an employment relationship. This is done in accordance with Section 26 Paragraph 1 Sentence 1 of the German Federal Data Protection Act (BDSG).
Visiting our website may involve the transfer of certain personal data to so-called third countries. Third countries are countries where the GDPR is not applicable law. If you consent to the transfer of personal data to third countries, the transfer is based on Article 49(1)(a) of the GDPR. Such a transfer is permissible if the European Commission has determined that the third country in question ensures an adequate level of data protection. If no such adequacy decision by the European Commission exists, personal data will only be transferred to a third country if appropriate safeguards are in place. The legal basis for these safeguards is Article 46 of the GDPR. We use the EU Standard Contractual Clauses for the transfer of personal data to processors in third countries as appropriate safeguards.
In addition, a transfer may take place in the absence of an adequacy decision by the European Commission if one of the conditions of Article 49 GDPR is met.
If you have consented to the storage of cookies or to accessing information on your device (e.g., via device fingerprinting), data processing is additionally based on Section 25 Paragraph 1 of the German Telecommunications and Telemedia Data Protection Act (TTDSG). You can withdraw your consent at any time.
The relevant legal bases for each individual case are explained in the following paragraphs of this privacy policy.
Unless a more precise storage period is specified within this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies.
We retain personal data from our accounting records for ten years from the end of the calendar year in which the data was collected. We retain personal data from business correspondence and contracts for six years.
If you submit a legitimate request for erasure or withdraw your consent to data processing, your data will be deleted unless we have other legally permissible grounds for storing your personal data (e.g., tax or commercial law retention periods). In the latter case, the data will be deleted once these grounds no longer apply.
We will delete data stored for advertising purposes if you object to its processing for this purpose.
As part of our business activities, we collaborate with various external parties. This sometimes requires the transfer of personal data to these external parties.
We only disclose personal data to external parties if this is necessary for the performance of a contract. This is the case, for example, if we are legally obligated to do so (e.g., disclosure of data to tax authorities), if we have a legitimate interest in the disclosure pursuant to Art. 6 para. 1 lit. f GDPR, or if another legal basis permits the data transfer.
When using data processors, we only transfer our customers' personal data on the basis of a valid data processing agreement. In the case of joint processing, a joint processing agreement is concluded. A data processor is a natural or legal person, public authority, agency, or other body that processes personal data on behalf of the data controller.
Data processors do not use the data for their own purposes, but carry out the data processing exclusively on behalf of the data controller. They are contractually obligated to implement appropriate technical and organizational measures for data protection.
The processing operations carried out by such data processors include, for example, hosting, maintenance and support of IT systems, customer and order management, order processing, accounting and billing, marketing measures or the destruction of files and data carriers.
Furthermore, we may transmit your personal data to entities such as postal services, insurance brokers, insurers, banks, tax advisors, auditors or the tax authorities.
As a data subject, you have the right to assert your data subject rights against us. These rights are as follows:
According to Article 15 GDPR and Section 34 BDSG, you have the right to request information about whether and, if so, to what extent we process personal data relating to you.
You have the right, pursuant to Article 16 GDPR, to request that we correct your data.
You have the right, in accordance with Article 17 GDPR and Section 35 BDSG, to request that we delete your personal data.
You have the right, in accordance with Article 18 GDPR, to restrict the processing of your personal data.
You have the right, in accordance with Article 20 of the GDPR, to receive the personal data concerning you that you have provided to us in a structured, commonly used and machine-readable format. You can transmit this data to another controller.
If you have given us separate consent to process your data, you can withdraw this consent at any time in accordance with Article 7(3) of the GDPR. The lawfulness of the data processing carried out before the withdrawal remains unaffected by the withdrawal.
If you believe that the processing of your personal data violates the provisions of the GDPR, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, your place of work or the place of the alleged infringement, in accordance with Article 77 GDPR.
The right to appeal exists without prejudice to other administrative or judicial remedies.
You have the right to request the restriction of the processing of your personal data. You can contact us at any time to do so. The right to restrict processing exists in the following cases:
If you dispute the accuracy of your personal data stored with us, we generally need some time to verify this. During this verification period, you have the right to restrict the processing of your personal data. If the processing of your personal data was/is unlawful, you can request the restriction of data processing instead of erasure.
If we no longer need your personal data, but you require it for the establishment, exercise or defense of legal claims, you have the right to request restriction of processing of your personal data instead of erasure.
If you have objected to processing pursuant to Article 21(1) GDPR, a balancing of interests between your interests and ours must be carried out. Until it is determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.
If you have restricted the processing of your personal data, this data – apart from being stored – may only be processed with your consent or for the following purposes: for the establishment, exercise or defense of legal claims, for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or of a Member State.
If your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data for such marketing, including profiling to the extent that it is related to such direct marketing. The direct marketing applications we use allow you to opt out directly by clicking the unsubscribe link.
If you object, your personal data will subsequently no longer be used for direct marketing purposes in accordance with Article 21 Paragraph 2 GDPR.
We hereby object to the use of our contact details published within the scope of the legal notice requirements for sending unsolicited advertising and information materials.
The operators of this website expressly reserve the right to take legal action in the event of unsolicited advertising, such as spam emails.
Your data is collected, firstly, because you provide it to us. This could include, for example, data that you enter into a contact form or submit as part of our booking process.
Other data is collected automatically or with your consent by our IT systems when you visit the website. This is primarily technical data such as your IP address. Under data protection law, this is generally considered personal data. An IP address is assigned to every device connected to the internet by the internet service provider so that it can send and receive data (e.g., internet browser, operating system, or time of page access). This data is collected automatically as soon as you visit this website.
We host the content of our website (frontend) with the following provider:
Webflow, Inc. (hereinafter referred to as Webflow)
398 11th Street, 2nd Floor
San Francisco, CA 94103, USA
Webflow is a tool for building and hosting websites that stores cookies or other recognition technologies necessary for displaying the page, providing certain website functions, and ensuring security (necessary cookies). When you visit our website, Webflow collects various log files, including your IP address.
You can find details in Webflow's privacy policy for the European Union and Switzerland .
The use of Webflow is based on Article 6(1)(f) GDPR. Accordingly, we have a legitimate interest in ensuring the most reliable presentation of our website. If corresponding consent has been requested, processing is carried out exclusively on the basis of Article 6(1)(a) GDPR and Section 25(1) TTDSG, insofar as this consent includes the storage of cookies or access to information on your device (e.g., device fingerprinting) within the meaning of the TTDSG. This consent can be revoked at any time.
Data transfers to the USA are based on the EU Commission's Standard Contractual Clauses. These clauses oblige software providers from so-called third countries to maintain a level of data protection comparable to that of the EU and aligned with the GDPR. Third countries are countries outside the European Economic Area, i.e., outside the European Union and excluding Iceland, Liechtenstein, and Norway. Further details can be found in Webflow's privacy policy for the European Union and Switzerland .
Webflow is certified under the EU-US Data Privacy Framework (DPF). The DPF is an agreement between the European Union and the USA designed to ensure compliance with European data protection standards for data processing in the USA. Every DPF-certified company commits to adhering to these data protection standards.
You can find more information directly from the provider on the Data Privacy Framework program website .
We concluded a data processing agreement with Webflow on December 5, 2023, regarding the transfer and processing of data.
We host the content of our website (backend) with the following provider:
Ogustine SAS
15 Rue des Halles
75001 Paris, France
Ogustine distributes the Software-as-a-Service solution Ogustine Enterprise, an e-commerce module that enables the online booking of household, craft, and everyday services (generally services provided by individuals) including automated matching, communication, and payment processes. It also allows for browser-based management of these bookings.
If you need household, craft, and everyday services via the Helferei When you book, Ogustine records various log files, including your IP address.
You can find details in Ogustine's privacy policy and cookie policy . In the sections with special instructions for our users, you will also find detailed information about which specific data we transfer to Ogustine based on Article 6 Paragraph 1 Letter b of the GDPR.
Ogustine assumes a dual role as data controller and data processor in its data processing activities:
The use of Ogustine is based on Article 6(1)(f) GDPR. Accordingly, we have a legitimate interest in the most efficient possible processing of booking, brokerage, communication, and payment processes on the platform, in order to fulfill our business purpose. Helferei which also offers our users maximum transparency and autonomy regarding the aforementioned processes. If corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and Section 25 para. 1 TTDSG, insofar as this consent includes the storage of cookies or access to information on your device (e.g., device fingerprinting) within the meaning of the TTDSG. Consent can be revoked at any time.
The personal data collected by Ogustine is stored exclusively in data centers located in Paris, France. Storage is carried out in compliance with applicable data protection regulations, in particular the General Data Protection Regulation (GDPR), to ensure an adequate level of security. As a general rule, the data is not transferred outside the European Union. If a technical service provider or data processor processes data on behalf of Ogustine, the company ensures that:
Details can be found in Ogustine's privacy policy .
We concluded a data processing agreement with Ogustine on January 24, 2025, regarding the transfer and processing of data.
Ogustine SAS offers the option of processing the payment through a payment service provider:
Stripe Inc.
510 Townsend St.
San Francisco, CA 94103, USA
This corresponds to the legitimate interest of Helferei GmbH and Ogustine SAS, to offer an efficient and secure payment method (Art. 6 para. 1 lit. f GDPR).
Against this background, we transfer the following data to Stripe on the basis of Art. 6 para. 1 lit. b. GDPR, insofar as it is necessary for the performance of the contract:
The processing of the data mentioned in this section is neither legally nor contractually required. However, without the transmission of your personal data, we cannot process payments via Stripe. For certain services, or for individuals without internet access, payments can also be made by bank transfer.
Stripe assumes a dual role as both data controller and data processor in its data processing activities:
Stripe has implemented compliance measures for international data transfers. These apply to all global activities where Stripe processes personal data of individuals in the EU. These measures are based on the EU Standard Contractual Clauses (SCCs). Further details can be found in Stripe Inc.'s Privacy Policy .
Further information on your rights to object to and have your data erased by Stripe can also be found in Stripe Inc.'s privacy policy . To exercise your rights, the company provides the following contact option: privacy@stripe.com .
Your data will be stored by Stripe until the payment process is complete. This includes the time required for processing refunds, debt collection, and fraud prevention.
For our customer service, we use Intercom, a service provided by the following company:
Intercom Inc. (hereinafter referred to as Intercom)
98 Battery Street, Suite 402
San Francisco, CA 94111
United States of America
We use Intercom to make communication with customers and prospects more efficient and semi-automated, for example, using a chat system or a chatbot. We use Intercom as a communication medium for messaging customers and prospects so that we can contact website visitors and answer their questions.
The legal basis for processing your data is Article 6(1)(f) GDPR.
During the chat connection, the user's location, IP address, browser, and visited website are displayed and stored by us. Further information about Intercom Live Chat can be found in Intercom's privacy policy.
You can object to data processing by Intercom at any time using our cookie banner.
As providers of our website, Webflow and Ogustine automatically collect and store information in so-called server log files. Your browser automatically transmits this information to us when you use the site for purely informational purposes – i.e., without registering.
Server log files typically contain the browser type and version, the operating system used, the referrer URL (the URL of the previously visited page), the hostname of the accessing computer, the time of the server request, the HTTP status code, and the IP address. This data is not combined with other data sources.
This data is collected on the basis of Article 6(1)(f) GDPR. As website operators, we have a legitimate interest in the technically flawless presentation, optimization, and smooth operation of relevant processes on our websites – for this purpose, server log files must be recorded. The stored data will be deleted after two months unless there is a legitimate suspicion of unlawful use based on concrete evidence, in which case further examination and processing of the information is necessary.
We are unable to identify you as a data subject based on the information we have stored. Therefore, Articles 15 to 22 of the GDPR do not apply pursuant to Article 11(2) of the GDPR, unless you provide additional information that allows us to identify you in order to exercise your rights under those articles.
We use the Google Analytics service on our platform, a service provided by the following company:
Google Ireland Limited (hereinafter referred to as Google)
Gordon House, Barrow Street
Dublin 4, Ireland
This is an analytics service for websites and online applications. We use it to collect and analyze data about user behavior on our platform. Google Analytics allows us to measure interaction data from different devices and sessions. This enables us to contextualize individual user actions and analyze long-term relationships.
Google Analytics uses cookies to analyze the use of our platform. Personal data, including IP addresses, device identifiers, and information about your interaction with our website, is also processed. Some of this data is stored on your device. Additional information is also stored on your device via the cookies used.
Google uses the collected data to track and analyze how our platform is used, to compile reports on related activities, and to share these reports with other Google services. Google may use the collected data to contextualize and personalize ads in its own advertising network. Further details can be found in Google's privacy policy. The company also offers an opt-out option.
In principle, users can refuse the use of cookies by Google by accessing Google's ad settings.
Another analytics service provided by Google Analytics is Firebase Analytics. Further information on Google's use of data can be found in Google's Partner Policy. Firebase Analytics may share data with other Firebase-provided tools such as Crash Reporting, Authentication, Remote Config, or Notifications. Users can review this Privacy Policy for a detailed explanation of the other tools used by the owner. Our platform uses mobile device identifiers and cookie-like technologies to operate the Google Analytics for Firebase service. You can opt out of certain Firebase features through your mobile device settings, such as mobile advertising settings, or by following the instructions in other sections of this Privacy Policy regarding Firebase, where applicable.
In addition, Google Analytics generates reports for us on performance based on demographics and interests. This is a Google advertising reporting feature that provides data on demographics and interests within Google Analytics for our platform (demographics in this context strictly refers only to age and gender).
Our website uses so-called "cookies." Cookies are small data packets that do not harm your device. They are stored on your device either temporarily for the duration of a session (session cookies) or permanently (persistent cookies). Session cookies are automatically deleted after you leave our website. Persistent cookies remain stored on your device until you delete them yourself or until they are automatically deleted by your web browser. Cookies can originate from us (first-party cookies) or from third-party companies (third-party cookies). Third-party cookies enable the integration of certain services from third-party companies within websites (e.g., the aforementioned cookies from our data processors for handling booking, brokerage, or payment services).
Cookies serve various functions. Many cookies are technically necessary, as certain website functions would not work without them. Other cookies can be used to analyze user behavior or for advertising purposes. Cookies required to perform or provide certain functions you have requested or to optimize the website (e.g., cookies for measuring website traffic) (necessary cookies) are stored on the basis of Article 6(1)(f) GDPR, unless another legal basis is specified. As website operators, we have a legitimate interest in storing necessary cookies to ensure the technically flawless and optimized provision of our services.
Our platform uses a consent management banner to control cookies. This banner allows users of our website to grant or withdraw their consent to certain data processing activities. By clicking the button or, in the future, by saving your individual cookie settings, you agree to the use of the associated cookies. The legal basis for this data processing is your consent in accordance with Article 6(1)(a) of the GDPR.
Furthermore, the consent banner helps us to provide proof of consent. For this purpose, we process information about the declaration of consent and other log data related to this declaration. Cookies are also used to collect this data. Processing this data is necessary to be able to prove that consent has been given. The legal basis for this is our legal obligation to document consent, regulated by Article 6(1)(c) in conjunction with Article 7(1) GDPR.
You can withdraw your consent at any time. You can configure your browser to notify you when cookies are being set and to allow cookies only in individual cases.
In the future, it will also be possible to accept cookies in certain cases, or even now to exclude them entirely and to automatically delete cookies when closing the browser.
Disabling cookies may limit the functionality of this website. You can find information about which cookies and services are used on this website in this privacy policy.
This site uses SSL encryption for security reasons and to protect the transmission of confidential information, such as inquiries you send to us as the site operator. You can recognize an encrypted connection by the fact that the browser's address bar changes from "http://" to "https://" and by the padlock icon in your browser's address bar.
When SSL encryption is enabled, the data you send to us cannot be read by third parties.
Below we describe what data processing may occur when you book services and support for your home, office or family via our website, our telephone number or via our local contact points (all three channels hereinafter referred to as the "platform") and commission service providers.
To use our service (the referral of qualified service providers for your specific task, including corresponding booking, matching, communication and payment processing), you must provide us with certain information so that we can identify service providers or subcontractors or partner companies who, among other things, are suitable as providers of household and everyday or craft services based on their availability and their professional and other information.
We collect the following required information:
The following is a collective "user profile data":
The following are jointly listed “order-relevant booking data”:
You also have the option to voluntarily provide the following information:
We transmit the user profile data, booking data and any other additional information you voluntarily provide to individual service providers or subcontractors or partner companies for the purpose of brokering craft, household or everyday services, so that they can either accept or reject your order.
If, as a result of our mediation, a contract for household-related, craft-related, or everyday services is concluded between you and a service provider or subcontractor/partner company, we will also process your user profile data for booking support, fulfillment, processing, invoicing, and after-sales service. Furthermore, we process it for contracts, including other actions related to your booking – such as invoices, credit notes, complaints, or cancellations.
Furthermore, we use your user profile and booking data to the necessary extent for accounting purposes, such as invoicing after services have been rendered on behalf of the Helferei We may share your data with the GmbH (limited liability company) and the service provider, or, where relevant, with subcontractors or partner companies so that they can process your invoices. Subsequent support (e.g., in the event of inadequate service provision) may also require the processing of your user profile and booking data, as may the invoicing of our commission to the service provider(s), subcontractors, or partner companies.
As part of our service provision, we store the services you have booked, as well as those provided to you by a service provider, subcontractor or partner company, including any invoices generated, in a Customer Relationship Management (CRM) or accounting system to enable you to access this information at any time.
The data processing described is based on the legal basis of Art. 6 para. 1 sentence 1 b GDPR.
We sometimes use your user profile data, especially your email address, for (partially) promotional communication. We do this to better understand your user habits and to potentially send you interesting information about company developments, other services, or promotions (e.g., via a newsletter).
You can revoke your consent to the use of your data for advertising purposes (e.g. newsletter) at any time via the unsubscribe link in our advertising emails or by sending an email to hallo@die-helferei.de.
The legal basis for this processing is Article 6(1)(a) GDPR.
You can change or delete your user profile and booking data yourself at any time, or request this. We will use and transmit your data according to your stated change requests or delete it upon request.
If you delete your profile on the platform, we will first block and then delete your data.
Below we describe the data processing that may occur if you wish to offer services and support in homes, offices, or for families via our website, our telephone number, or our local contact points. A prerequisite for the referral of service providers by the Helferei To become a GmbH (limited liability company), one must reach the age of majority and have official permission to pursue self-employment in Germany.
When you register on the platform as a service provider, subcontractor, or partner company, we process the following data from you in order to confirm or reject a collaboration. Another purpose is to initiate and, if successful, conclude a contract with you for the brokering of your household/everyday life or craft services:
The following is a collective "user profile data":
The following are jointly listed “order-relevant booking data”:
You also have the option to voluntarily provide the following information:
Your user profile and booking data will be used by us for the fulfillment, processing and billing of the respective booked service and contracts, including further related actions such as invoicing, credit notes, complaints, cancellations, etc., and stored in the profile you created on our platform.
As part of our service provision, we also store the services you provide to customers, including any invoices created, in a Customer Relationship Management (CRM) or accounting system to enable you to access this information at any time.
The data processing described is based on the legal basis of Art. 6 para. 1 sentence 1 b GDPR.
We sometimes use your user profile data, especially your email address, for (partially) promotional communication. We do this to better understand your user habits and to potentially send you interesting information about company developments, other services, or promotions (e.g., via a newsletter).
You can revoke your consent to the use of your data for advertising purposes (e.g. newsletter) at any time via the unsubscribe link in our advertising emails or by sending an email to hallo@die-helferei.de.
The legal basis for this processing is Article 6(1)(a) GDPR.
You can change or delete your user profile and booking data yourself at any time, or request this. We will use and transmit your data according to your stated change requests or delete it upon request.
If you delete your profile on the platform, we will first block and then delete your data.
As a registered user or service provider, you have the option to submit reviews via the Helferei You can submit your feedback either in writing or verbally on our platform. Additionally, the well-known customer review portal Trustpilot is available for public reviews.
As a user, you can rate service providers based on the services they have provided. As a service provider, you can rate your customer relationships with users for whom you have provided services. You can also provide us with suggestions and proposals for improving our product and services.
The purpose of the reviews is our legitimate interest in continuously improving our services and platform for the benefit of our users and in achieving the greatest possible transparency and customer satisfaction with the services we provide. The legal basis for processing the personal data associated with submitting and publishing reviews is Article 6(1)(f) GDPR.
Reviews on our platform are generally processed until the user's profile is deleted, or until a user objects to further processing or asserts their legal right to have their data deleted. On Trustpilot, however, users are free to manage their reviews themselves via separate user accounts.
If you send us a message or call us via the provided contact email or phone number, we will process the transmitted data, including all resulting personal data (name, request), for the purpose of responding to or further following up on your request.
If your inquiry relates to the conclusion or performance of a contract or pre- or post-contractual measures with us, Article 6(1)(b) GDPR is the legal basis for data processing. Otherwise, we process the data based on our legitimate interest in contacting inquiring individuals. The legal basis for data processing in this case is Article 6(1)(f) GDPR.
The data you send us via contact request will remain with us until you request its deletion, revoke your consent to its storage, or the purpose for data storage no longer applies (e.g., after your request has been processed).
Mandatory legal provisions – in particular statutory retention periods – remain unaffected.
We use MailChimp's services for sending newsletters. The provider is:
Rocket Science Group LLC
675 Ponce De Leon Ave NE, Suite 5000
Atlanta, GA 30308, USA
MailChimp is a service that can be used to organize and analyze the sending of newsletters, among other things. If you enter data for the purpose of subscribing to the newsletter (e.g., your email address), this data will be stored on MailChimp's servers in the USA, i.e., in a third country. The data transfer to the USA is based on the EU Commission's Standard Contractual Clauses. You can find details on MailChimp's GDPR compliance website .
We use MailChimp to organize, implement, and analyze our newsletter campaigns. When you open an email sent via MailChimp, a file embedded in the email (a so-called "web beacon") connects to MailChimp's servers in the USA. This allows us to determine whether a newsletter message has been opened and which links, if any, have been clicked. Technical information is also collected (e.g., time of access, IP address, browser type, and operating system). This information cannot be linked to individual newsletter recipients. It is used solely for the statistical analysis of newsletter campaigns. The results of these analyses can be used to better tailor future newsletters to the interests of our recipients.
If you do not want your data analyzed by MailChimp, you must unsubscribe from the newsletter. We provide a corresponding link at the bottom of every newsletter email for this purpose.
Your data is processed based on your consent to our Terms and Conditions and Privacy Policy. The legal basis for this is Article 6(1)(a) GDPR. You can withdraw this consent at any time by unsubscribing from the newsletter. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
The data you provided for the purpose of subscribing to our newsletter will be stored by us with the newsletter service provider until you unsubscribe. After unsubscribing, your data will be deleted from the newsletter distribution list. Data stored by us for other purposes will remain unaffected.
After you unsubscribe from our newsletter mailing list, your email address may be stored on a blacklist by us or our newsletter service provider to prevent future mailings. The data on the blacklist will only be used for this purpose and will not be combined with other data. This serves both your interest and our interest in complying with legal requirements for sending newsletters. Our legitimate interest in this is based on Article 6(1)(f) of the GDPR. Storage on the blacklist is not time-limited. You can object to this storage if your interests outweigh our legitimate interest. Simply use one of the contact channels listed here to do so.
For more details, please refer to MailChimp's standard terms of service .
We have concluded a data processing agreement (DPA) with the above-mentioned provider, according to which they process the personal data of our newsletter subscribers only according to our instructions and in compliance with the GDPR.
This website uses web fonts provided by Google to ensure consistent font display. When you open a page, your browser loads the necessary web fonts into its cache to display text and fonts correctly.
When you visit a page on our platform that contains a social plugin, your browser establishes a direct connection to Google's servers. Google is then informed that our website was accessed via your IP address.
The use of Google Web Fonts is in the interest of a consistent and appealing presentation of our website. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.
If your browser does not support web fonts, a standard font from your computer will be used.
Further information on how user data is handled can be found in the Google FAQs and in Google's privacy policy .
We have a company page on Instagram and Facebook. Through this, we aim to offer further opportunities to learn about our company and to engage in dialogue.
When you visit or interact with a profile on a social media platform, your personal data may be processed. Information associated with a social media profile also regularly constitutes personal data. This includes messages and statements made using the profile. Furthermore, certain information about your visit to a social media profile is often automatically collected, which may also constitute personal data.
When you visit our Instagram or Facebook page, where we present our company or individual services and products from our range, certain information about you is processed. The sole controller for this processing of personal data is Meta Platforms Ireland Ltd. (Ireland/EU – hereinafter Meta).
Further information about the processing of personal data by Meta can be found in the company's privacy policy .
Meta offers the option to object to certain data processing; information and opt-out options can be found in the Privacy Settings and Preferences tab .
Meta provides us with anonymized statistics and insights for our social media pages, which help us understand the types of actions people take on our page (so-called "Insights"). These Insights are generated based on certain information about people who have visited our page. This processing of personal data is carried out by Meta and us as joint controllers. The processing serves our legitimate interest in evaluating the types of actions taken on our pages and improving our page based on these insights. The legal basis for this processing is Article 6(1)(f) GDPR. We cannot attribute the information obtained through the Insights to individual user profiles that interact with our Facebook or Instagram page.
We have entered into a joint controllership agreement with Meta, which defines the distribution of data protection responsibilities between us and Meta. Details about the processing of personal data for the creation of Insights and the agreement concluded between us and Meta can be found in Meta's Page Insights information .
With regard to this data processing, you also have the option of asserting your data subject rights (see above) against Meta. Further information can be found in Meta's privacy policy .
Please note that, according to Meta's privacy policy, user data is also processed in the USA or other third countries. Meta only transfers user data to countries for which the European Commission has issued an adequacy decision pursuant to Article 45 GDPR or on the basis of appropriate safeguards pursuant to Article 46 GDPR.
We also process information that you provide to us via all company pages or profiles of the Helferei You have made this information available on social media. Such information may include your username, contact details, or a message to us.
We process this data as the sole controller. We process this data based on our legitimate interest in contacting individuals who submit inquiries and responding to or following up on their requests. The legal basis for this data processing is Article 6(1)(f) GDPR. Further data processing may occur if you have given your consent (Article 6(1)(a) GDPR) or if it is necessary for compliance with a legal obligation (Article 6(1)(c) GDPR).
