This privacy policy applies from January 26, 2025
When you visit this website, various personal data is collected. Personal data is data that can be used to identify you personally.
This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done. The operator of this website takes the protection of your personal data very seriously. We treat your personal data confidentially and exclusively in accordance with the statutory data protection regulations and this privacy policy. If you have any questions about the processing of personal data by us or would like to assert your rights, you can contact us at the following address: hallo@die-helferei.de
We would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) can always have security gaps. Complete protection of data against access by third parties is not possible.
The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses, etc.).
The controller responsible for data processing on this website is:
Helferei GmbH
Willmanndamm 13
10827 Berlin
E-mail: hallo@die-helferei.de
If you have consented to data processing, we process your personal data in compliance with the relevant data protection regulations, in particular the General Data Protection Regulation (EU) 2016/679 of April 27, 2016 ("GDPR"), the Federal Data Protection Act ("BDSG") and the Telecommunications Telemedia Data Protection Act of June 23, 2021 ("TTDSG").
We only process personal data with your consent on the basis of Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR, insofar as special categories of data are processed in accordance with Art. 9 para. 1 GDPR, for the performance of a contract to which you are a party or at your request for the implementation of pre-contractual measures on the basis of Art. 6 para. 1 lit. b GDPR. Furthermore, we process your data on the basis of Art. 6 para. 1 lit. c GDPR if this is necessary to fulfill a legal obligation. Data processing may also be carried out on the basis of our legitimate interest or the legitimate interests of third parties, unless your interests or fundamental rights and freedoms that require the protection of personal data prevail. The basis for this is Art. 6 para. 1 lit. f GDPR.
If you apply for an open position in our company, we will also process your personal data to decide on the establishment of an employment relationship. This is done in accordance with § 26 para. 1 sentence 1 BDSG.
Visiting our website may involve the transfer of certain personal data to so-called third countries. Third countries are countries in which the GDPR is not applicable law. If you consent to the transfer of personal data to third countries, the transfer takes place on the legal basis of Art. 49 para. 1 lit. a GDPR. Such a transfer is permissible if the European Commission has determined that an adequate level of data protection exists in such a third country. If there is no such adequacy decision by the European Commission, personal data will only be transferred to a third country if suitable guarantees are in place. The legal basis for this is Art. 46 GDPR. We use the EU standard contractual clauses for the transfer of personal data to processors in third countries as suitable guarantees.
In addition, a transfer may take place in the absence of an adequacy decision by the European Commission if one of the requirements of Art. 49 GDPR is met.
If you have consented to the storage of cookies or access to information in your end device (e.g. via device fingerprinting), the data processing is also carried out on the basis of Section 25 (1) TTDSG. Consent can be revoked at any time.
Information on the relevant legal bases in each individual case is provided in the following paragraphs of this privacy policy.
Unless a more precise storage period has been specified in this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies.
We retain personal data from our accounting data for ten years from the end of the calendar year in which the data was collected. We retain personal data from commercial letters and contracts for six years.
If you assert a justified request for deletion or revoke your consent to data processing, your data will be deleted unless we have other, legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law). In the latter case, your data will be deleted once these reasons no longer apply.
We will delete data stored for advertising purposes if you object to processing for this purpose.
We work together with various external bodies as part of our business activities. In some cases, it is also necessary to transfer personal data to these external bodies.
We only pass on personal data to external bodies if this is necessary in the context of fulfilling a contract. This is the case, for example, if we are legally obliged to do so (e.g. transfer of data to tax authorities), if we have a legitimate interest in the transfer in accordance with Art. 6 para. 1 lit. f GDPR or if another legal basis permits the transfer of data.
When using processors, we only pass on our customers' personal data on the basis of a valid contract for order processing. In the case of joint processing, a joint processing agreement is concluded. A processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
Processors do not use the data for their own purposes, but carry out data processing exclusively for the controller. They are contractually obliged to guarantee suitable technical and organizational measures for data protection.
The processing operations carried out by such processors include, for example, hosting, maintenance and support of IT systems, customer and order management, order processing, accounting and billing, marketing measures or file and data carrier destruction.
We may also transfer your personal data to bodies such as postal services, insurance brokers, insurers, house banks, tax consultants, auditors or the tax authorities.
As a data subject, you have the right to assert your data subject rights against us. In particular, these are as follows:
In accordance with Art. 15 GDPR and Section 34 BDSG, you have the right to request information as to whether or not we process personal data relating to you and, if so, to what extent.
You have the right to request that we rectify your data in accordance with Art. 16 GDPR.
You have the right to demand that we delete your personal data in accordance with Art. 17 GDPR and Section 35 BDSG.
You have the right to restrict the processing of your personal data in accordance with Art. 18 GDPR.
In accordance with Art. 20 GDPR, you have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used and machine-readable format. You can transmit this data to another controller.
If you have given us separate consent to data processing, you can revoke this consent at any time in accordance with Art. 7 para. 3 GDPR. The legality of the data processing carried out until the revocation remains unaffected by the revocation.
If you believe that the processing of personal data concerning you infringes the provisions of the GDPR, you have the right to lodge a complaint with a supervisory authority in accordance with Art. 77 GDPR, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement.
The right of appeal exists without prejudice to other administrative or judicial remedies.
You have the right to request the restriction of the processing of your personal data. You can contact us at any time to do this. The right to restriction of processing exists in the following cases:
If you dispute the accuracy of your personal data stored by us, we usually need some time to check this. For the duration of the review, you have the right to restrict the processing of your personal data. If the processing of your personal data was/is carried out unlawfully, you can request the restriction of data processing instead of erasure.
If we no longer need your personal data, but you need it for the exercise, defense or assertion of legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.
If you have lodged an objection in accordance with Art. 21 (1) GDPR, a balance must be struck between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.
If you have restricted the processing of your personal data, this data - apart from its storage - may only be processed with your consent or for the following purposes: For the establishment, exercise or defense of legal claims, for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or of a Member State.
Where your personal data are processed for direct marketing purposes, you have the right to object at any time to processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing. The direct marketing applications we use offer you the opportunity to object directly by clicking on the link to unsubscribe.
If you object, your personal data will no longer be used for the purpose of direct marketing in accordance with Art. 21 (2) GDPR.
We hereby object to the use of our contact data published in the context of the imprint obligation to send unsolicited advertising and information material.
The operators of the site expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as spam e-mails.
On the one hand, your data is collected when you provide it to us. This may, for example, be data that you enter in a contact form or transmit as part of our booking process.
Other data is collected automatically or with your consent by our IT systems when you visit the website. This is primarily technical data such as the IP address. In data protection law, it is generally considered personal data. An IP address is assigned to every device connected to the internet by the internet provider so that it can send and receive data (e.g. internet browser, operating system or time of page view). This data is collected automatically as soon as you visit this website.
We host the content of our website (front end) with the following provider:
Webflow, Inc. (hereinafter Webflow)
398 11th Street, 2nd Floor
San Francisco, CA 94103, USA
Webflow is a tool for creating and hosting websites that stores cookies or other recognition technologies that are required to display the page, to provide certain website functions and to ensure security (necessary cookies). When you visit our website, Webflow collects various log files including your IP address.
Details can be found in Webflow's privacy policy for the European Union and Switzerland.
The use of Webflow is based on Art. 6 para. 1 lit. f GDPR. Accordingly, we have a legitimate interest in displaying our website as reliably as possible. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG, insofar as this consent includes the storage of cookies or access to information in your end device (e.g. device fingerprinting) within the meaning of the TTDSG. Consent can be revoked at any time.
Data transfer to the USA is based on the EU Commission's standard contractual clauses. These oblige software providers from so-called third countries to comply with a level of data protection that is comparable to that of the EU and adapted to the GDPR. Third countries are countries outside the European Economic Area, i.e. outside the European Union and outside Iceland, Liechtenstein and Norway. Details can also be found in Webflow's privacy policy for the European Union and Switzerland.
Webflow is certified in accordance with the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Every DPF-certified company undertakes to comply with these data protection standards.
Further information on this can be obtained directly from the provider on the website of the Data Privacy Framework program.
On December 5, 2023, we concluded an order processing agreement with Webflow for the transfer and processing of data.
We host the content of our website (backend) with the following provider:
Ogustine SAS
15 Rue des Halles
75001 Paris, France
Ogustine distributes the software-as-a-service solution Ogustine Enterprise, an e-commerce module that enables the online booking of household, craft and everyday services (generally services provided by natural persons), including automated mediation, communication and payment processes. It also enables browser-based management of these bookings.
When you book household, craft and everyday services via the Helferei , Ogustine collects various log files including your IP address.
Details can be found in Ogustine's privacy policy and cookie policy. In the chapters with special information for our users, you will also find detailed information on which data we pass on to Ogustine on the basis of Art. 6 para. 1 lit. b. GDPR specifically to Ogustine.
In its data processing activities, Ogustine assumes a dual role as controller and processor:
The use of Ogustine is based on Art. 6 para. 1 lit. f GDPR. Accordingly, in order to fulfill our corporate purpose, we have a legitimate interest in the most efficient handling of the booking, mediation, communication and payment processes on the Helferei platform, which also offers our users the greatest possible transparency and autonomy over the aforementioned processes. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG, insofar as this consent includes the storage of cookies or access to information in your end device (e.g. device fingerprinting) within the meaning of the TTDSG. Consent can be revoked at any time.
The personal data collected by Ogustine is stored exclusively in data centers located in Paris, France. The storage is carried out in compliance with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR), in order to ensure an appropriate level of security. In principle, the data is not transferred outside the European Union. If a technical service provider or processor processes data on behalf of Ogustine, the company ensures that:
Details can be found in Ogustine's privacy policy.
On January 24, 2025, we concluded an order processing agreement with Ogustine for the transfer and processing of data.
Ogustine SAS offers the option of processing the payment process via a payment service provider:
Stripe Inc.
510 Townsend St.
San Francisco, CA 94103, USA
This corresponds to the legitimate interest of Helferei GmbH and Ogustine SAS in offering an efficient and secure payment method (Art. 6 para. 1 lit. f GDPR).
Against this background, we pass on the following data to Stripe on the basis of Art. 6 para. 1 lit. b. GDPR, we pass on the following data to Stripe insofar as this is necessary for the fulfillment of the contract:
The processing of the data mentioned in this section is neither legally nor contractually required. However, we cannot process payments via Stripe without the transmission of your personal data. For individual services or for people who do not have access to internet technology, it is also possible to make payments by bank transfer.
In its data processing activities, Stripe assumes a dual role as controller and processor:
Stripe has implemented compliance measures for international data transfers. These apply to all global activities where Stripe processes personal data of natural persons in the EU. These measures are based on the EU Standard Contractual Clauses (SCCs). Further details can be found in the Stripe Inc. privacy policy.
Further information on objection and removal options vis-à-vis Stripe can also be found in the privacy policy of Stripe Inc. To assert your rights, the company provides the following contact option: privacy@stripe.com.
Your data will be stored by Stripe until payment processing is completed. This also includes the period required for processing refunds, claims management and fraud prevention.
For our customer service we use Intercom, a service of the following provider:
Intercom Inc. (hereinafter Intercom)
98 Battery Street, Suite 402
San Francisco, CA 94111
United States of America
Weuse Intercom to make communication with customers and interested parties more efficient and partially automated, e.g. with the help of a chat system or using a chatbot. We use Intercom as a communication medium for messages with customers and interested parties so that we can get in touch with visitors to the website and answer questions.
The legal basis for the processing of your data is Art. 6 para. 1 lit. f GDPR
During the chat connection, the location, IP address, browser and website visited by the user are displayed and stored by us. Further information on Intercom Live Chat can be found in Intercom's privacy policy.
You can object to data processing by Intercom at any time using our Cooke banner.
As providers of our pages, Webflow and Ogustine automatically collect and store information in so-called server log files. Your browser automatically transmits this information to us when you use our website for purely informational purposes - i.e. not via a registration.
Standardized server log files are the browser type and version, the operating system used, the so-called referrer URL, i.e. the URL of the previously visited page, the host name of the accessing computer, the time of the server request, the HTTP status code and the IP address. This data is not merged with other data sources.
This data is collected on the basis of Art. 6 para. 1 lit. f GDPR. As the website operator, we have a legitimate interest in the technically error-free presentation, optimization and technically error-free operation of relevant processes on our websites - the server log files must be recorded for this purpose. The stored data will be deleted after two months unless there is a justified suspicion of unlawful use based on concrete evidence and further examination and processing of the information is necessary for this reason.
We are not in a position to identify you as a data subject on the basis of the information stored. Art. 15 to 22 GDPR therefore do not apply in accordance with Art. 11 para. 2 GDPR, unless you provide additional information that enables your identification in order to exercise your rights set out in these articles.
We use the Google Analytics service on our platform, a service provided by the following provider:
Google Ireland Limited (hereinafter Google)
Gordon House, Barrow Street
Dublin 4, Ireland
This is an analysis service for websites and online applications. We use it to collect and analyze data about the behavior of users on our platform. Google Analytics enables us to measure interaction data from different devices and different sessions. This allows us to put individual user actions into context and analyze long-term relationships.
Google Analytics uses cookies for this purpose, which enable us to analyze the use of our platform. In addition, personal data in the form of IP addresses, device identifiers and information about interaction with our website is processed. Some of this data is information that is stored on the device you are using. Other information is also stored on your device via the cookies used.
Google uses the data collected to track and investigate how our platform is used, to compile reports on relevant activities and to share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. More information on this can be found in Google's privacy policy. The company also offers the option to opt out.
In principle, users can refuse the use of cookies by Google by accessing Google's ad settings.
Another Google Analytics analysis service is Firebase Analytics. Further information on the use of data by Google can be found in Google's Partner Policy. Firebase Analytics may share data with other tools provided by Firebase such as Crash Reporting, Authentication, Remote Config or Notifications. Users can check this privacy policy to find a detailed explanation of the other tools used by the owner. Our platform uses mobile device identifiers and cookie-like technologies to run the Google Analytics for Firebase service. You can opt out of certain Firebase features through the appropriate device settings on mobile devices, such as the mobile advertising settings, or by following the instructions in other sections of this Privacy Policy regarding Firebase, as applicable.
Google Analytics also generates reports for us on performance according to demographic characteristics and interests. This is a Google advertising reporting function that provides data on demographic characteristics and interests within Google Analytics for our platform (demographics in this context means strictly only age and gender data).
Our Internet pages use so-called "cookies". Cookies are small data packets and do not cause any damage to your end device. They are stored on your device either temporarily for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your device until you delete them yourself or they are automatically deleted by your web browser. Cookies may originate from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services from third-party companies within websites (e.g. the aforementioned cookies from our processors for the processing of booking, brokerage or payment services).
Cookies have various functions. Many cookies are technically necessary, as certain website functions would not work without them. Other cookies can be used to evaluate user behavior or for advertising purposes. Cookies that are required to carry out or provide certain functions that you have requested or to optimize the website (e.g. cookies to measure the web audience) (necessary cookies) are stored on the basis of Art. 6 para. 1 lit. f GDPR, unless another legal basis is specified. As the website operator, we have a legitimate interest in the storage of necessary cookies for the technically error-free and optimized provision of our services.
Our platform has a consent management banner for controlling cookies. This banner enables users of our website to give their consent to certain data processing operations or to withdraw their consent. By confirming with the button or, in the future, by saving individual cookie settings, you consent to the use of the associated cookies. The legal basis under data protection law is your consent within the meaning of Art. 6 para. 1 lit. a GDPR.
The consent banner also helps us to provide evidence of the declaration of consent. For this purpose, we process information about the declaration of consent and other log data relating to this declaration. Cookies are also used to collect this data. The processing of this data is necessary in order to be able to prove that consent has been given. The legal basis arises from our legal obligation to document consent, regulated by Art. 6 para. 1 lit. c in conjunction with Art. 7 para. 1 GDPR. Art. 7 para. 1 GDPR.
Your consent can be revoked at any time. You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases.
In the future, it will also be possible to accept cookies in certain cases, or to generally exclude them and automatically delete cookies when the browser is closed.
If cookies are deactivated, the functionality of this website may be restricted. You can find out which cookies and services are used on this website in this privacy policy.
This site uses SSL encryption for security reasons and to protect the transmission of confidential content, such as the requests you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.
If SSL encryption is activated, the data you transmit to us cannot be read by third parties.
Below we describe what data processing may occur when you book services and support for your home, office or family via our website, our telephone number or via our local contact points (all three channels hereinafter referred to as "Platform") and commission service providers.
In order to use our offer (the placement of qualified service providers for your respective order, including the corresponding booking, matching, communication and payment handling processes), you must provide us with certain information so that we can identify service providers or subcontractors or partner companies that are eligible to provide you with household and everyday or manual services on the basis of their availability and their professional and other details, among other things.
We collect the following required information:
Below together "User:inside profile data":
In the following "order-relevant booking data":
You also have the option of providing the following information voluntarily:
We transmit the user profile data, booking data and all other additional information voluntarily provided by you to individual service providers or subcontractors or partner companies for the purpose of arranging manual, household or everyday services so that they can either accept or reject your order.
If a contract for household-related, manual or everyday services is concluded between you and a service provider or subcontractor or partner company as a result of our mediation, we also process your user profile data for booking support, fulfillment, processing, billing and follow-up support for the booked service. We also process it for contracts, including other actions related to your booking, such as invoices, credit notes, complaints or cancellations.
In addition, we use your user profile and booking data to the extent necessary for accounting purposes, for example for invoicing after the service has been provided on behalf of Helferei GmbH and the service providers or, where relevant, pass them on to subcontractors or partner companies so that they can invoice them. Subsequent support (e.g. in the event of inadequate service provision) may also require the processing of your user profile and booking data, as well as the billing of our commission to the service provider(s), subcontractor(s) or partner company.
As part of our service provision, we store the services you have booked and those provided to you by a service provider, subcontractor or partner company, including any invoices issued, in a customer relationship management (CRM) or accounting system to enable you to access this information at any time.
The data processing described is based on the legal basis of Art. 6 para. 1 sentence 1 b GDPR.
We sometimes use your user profile data, in particular your e-mail address, for a (partial) advertising approach. We do this for the purpose of better understanding your user habits and possibly sending you interesting information on company development, other services or promotions (e.g. via a newsletter).
You can revoke your consent to the use of your data for advertising purposes (e.g. newsletter) at any time via the unsubscribe link in our advertising emails or by sending an email to hallo@die-helferei.de.
The legal basis for this processing is Art. 6 para. 1 sentence 1 a GDPR.
You can change or delete your user profile and booking data yourself or request this at any time. We will use and transmit your data in accordance with the changes you have requested or delete them on request.
If you delete your profile on the platform, we will first block and then delete your data.
Below we describe which data processing may occur if you would like to offer services and support in homes, offices or for families via our website, our telephone number or via our local contact points. A prerequisite for the placement of service providers by Helferei GmbH is that they have reached the age of majority and have official permission to pursue self-employment in Germany.
If you register as a service provider, subcontractor or partner company on the platform, we process the following data from you in order to be able to confirm or reject a collaboration. A further purpose is to be able to initiate and, if necessary, conclude a contract with you for the provision of your household/everyday or manual services if you are successful:
Below together "User:inside profile data":
In the following "order-relevant booking data":
You also have the option of providing the following information voluntarily:
Your user profile and booking data will be used by us for the fulfillment, processing and billing of the respective booked service and contracts, including other related actions such as invoicing, credit notes, complaints, cancellations, etc. and stored in the profile you have created on our platform.
As part of our service provision, we also store the services you provide to customers, including any invoices issued, in a customer relationship management (CRM) or accounting system to enable you to access this information at any time.
The data processing described is based on the legal basis of Art. 6 para. 1 sentence 1 b GDPR.
We sometimes use your user profile data, in particular your email address, for a (partial) advertising approach. We do this for the purpose of better understanding your user habits and possibly sending you interesting information on company development, other services or promotions (e.g. via a newsletter).
You can revoke your consent to the use of your data for advertising purposes (e.g. newsletter) at any time via the unsubscribe link in our advertising emails or by sending an email to hallo@die-helferei.de.
The legal basis for this processing is Art. 6 para. 1 sentence 1 a GDPR.
You can change or delete your user profile and booking data yourself or request this at any time. We will use and transmit your data in accordance with the changes you have requested or delete them on request.
If you delete your profile on the platform, we will first block and then delete your data.
As a registered user or service provider, you have the opportunity to leave reviews about the Helferei . You can do this either in writing or verbally on our platform. You can also use the well-known customer review portal Trustpilot for public reviews.
As a user, you can rate service providers in terms of services provided. As a service provider, you can rate the customer relationship with users for whom you have provided services. You can also provide us with suggestions and ideas for improving our product and services.
The purpose of the evaluation is our legitimate interest in continuously improving our services and our platform in the best interests of our users and achieving the greatest possible transparency and customer satisfaction with the services we provide. The legal basis for the processing of personal data associated with the submission and publication of reviews is Art. 6 para. 1 sentence 1 f GDPR.
The reviews on our platform are generally processed until the profile used on the platform is deleted or a user objects to further processing or asserts their own legal claim to the deletion of the data. On Trustpilot, however, users are free to manage their reviews themselves via separate user accounts.
If you send us a message or call us via the contact e-mail or telephone number provided, we will process the data transmitted, including all personal data (name, request), for the purpose of responding to or following up on your request.
If your request is aimed at the conclusion or execution of a contract or pre- or post-contractual measures with us, Art. 6 para. 1 letter b GDPR is the legal basis for data processing. Otherwise, we process the data on the basis of our legitimate interest in contacting inquiring persons. The legal basis for data processing is then Art. 6 para. 1 letter f GDPR.
The data you send to us via a contact request will remain with us until you ask us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed).
Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.
We use the services of MailChimp to send newsletters. The provider is :
Rocket Science Group LLC
675 Ponce De Leon Ave NE, Suite 5000
Atlanta, GA 30308, USA
MailChimp is a service with which, among other things, the sending of newsletters can be organized and analyzed. If you enter data for the purpose of subscribing to the newsletter (e.g. your email address, see above), this data will be stored on MailChimp's servers in the USA, i.e. in a third country. In this case, the data transfer to the USA is also based on the standard contractual clauses of the EU Commission. You can find details on MailChimp's GDPR compliance website.
MailChimp enables us to organize, implement and analyze our newsletter campaigns. When you open an email sent via MailChimp, a file contained in the email (known as a "web beacon") connects to MailChimp's servers in the USA. This makes it possible to determine whether a newsletter message has been opened and which links, if any, have been clicked on. Technical information is also collected (e.g. time of access, IP address, browser type and operating system). This information cannot be assigned to the respective newsletter recipient. It is used exclusively for the statistical analysis of newsletter campaigns. The results of these analyses can be used to better tailor future newsletters to the interests of the recipients.
If you do not wish to be analyzed by MailChimp, you must unsubscribe from the newsletter. For this purpose, we provide a corresponding link at the bottom of every newsletter message.
Data processing takes place on the basis of your consent to our GTCs and data protection provisions. The legal basis for this is Art. 6 para. 1 lit. a GDPR. You can revoke this consent at any time by unsubscribing from the newsletter. The legality of the data processing operations that have already taken place remains unaffected by the revocation.
The data you provide us with for the purpose of subscribing to the newsletter will be stored by us with the newsletter service provider until you unsubscribe from the newsletter. After you unsubscribe from the newsletter, it will be deleted from the newsletter distribution list. Data stored by us for other purposes remains unaffected by this.
After you unsubscribe from the newsletter distribution list, your email address may be stored by us or the newsletter service provider in a blacklist to prevent future mailings. The data from the blacklist will only be used for this purpose and will not be merged with other data. This serves both your interest and our interest in complying with legal requirements when sending newsletters. Our legitimate interest here is within the meaning of Art. 6 para. 1 lit. f GDPR. Storage in the blacklist is not limited in time. You can object to the storage if your interests outweigh our legitimate interest. Simply use one of the contact channels listed here.
You can find more details in MailChimp's standard terms of use.
We have concluded an order processing agreement (AVV) with the above-mentioned provider, according to which the provider processes the personal data of our newsletter subscribers only in accordance with our instructions and in compliance with the GDPR.
This site uses web fonts provided by Google to ensure the uniform display of fonts. When you open a page, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly.
When you access a page on our platform that contains a social plugin, your browser establishes a direct connection to Google's servers. This informs Google that our website has been accessed via your IP address.
The use of Google Web Fonts is in the interest of a uniform and appealing presentation of our website. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.
If your browser does not support web fonts, a standard font from your computer will be used.
You can find more information on the handling of user data in the Google FAQs and in Google's privacy policy.
We have a company page on Instagram and Facebook. In this way, we would like to offer further opportunities for information about our company and for exchange.
If you visit or interact with a profile on a social media platform, personal data about you may be processed. The information associated with a social media profile used also regularly constitutes personal data. This also includes messages and statements made using the profile. In addition, certain information is often automatically collected during your visit to a social media profile, which may also constitute personal data.
When you visit our Instagram or Facebook page, which we use to present our company or individual services and products from our range, certain information about you is processed. The sole controller for this processing of personal data is Meta Platforms Ireland Ltd (Ireland/EU - hereinafter Meta).
Further information about the processing of personal data by Meta can be found in the company's privacy policy.
Meta offers the option of objecting to certain data processing; information and opt-out options in this regard can be found on the Settings and Privacy Preferences tab.
Meta provides us with statistics and insights for our social media pages in anonymized form, which help us gain insights into the types of actions people take on our site (so-called "insights"). These insights are created on the basis of certain information about people who have visited our site. This processing of personal data is carried out by Meta and us as joint controllers. The processing serves our legitimate interest in evaluating the types of actions taken on our pages and improving our site based on these findings. The legal basis for this processing is Art. 6 para. 1 lit. f GDPR. We cannot assign the information obtained via the Insights to individual user profiles that interact with our Facebook or Instagram page.
We have entered into a joint controller agreement with Meta, which sets out the allocation of data protection obligations between us and Meta. Details about the processing of personal data for the creation of Insights and the agreement concluded between us and Meta can be found in Meta's information on Page Insights.
With regard to this data processing, you have the option of asserting your data subject rights (see above) against Meta. Further information on this can be found in Meta's privacy policy.
Please note that according to Meta's privacy policy, user data is also processed in the USA or other third countries. Meta only transfers user data to countries for which there is an adequacy decision by the European Commission pursuant to Art. 45 GDPR or on the basis of appropriate safeguards pursuant to Art. 46 GDPR.
We also process information that you have made available to us via all Helferei company pages or profiles on social media. Such information may include the username used, contact details or a message to us.
This processing is carried out by us as the sole controller. We process this data on the basis of our legitimate interest in contacting inquiring persons and answering or following up on their inquiries. The legal basis for data processing is Art. 6 para. 1 lit. f GDPR. Further data processing may take place if you have given your consent (Art. 6 para. 1 lit. a GDPR) or if this is necessary to fulfill a legal obligation (Art. 6 para. 1 lit. c GDPR).
