We are currently active in Berlin, Cologne, Munich, and Leipzig. If you are looking for regular housekeeping, a one-off cleaning, or special services such as window cleaning, and you live in one of these cities: Feel free to book online!
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A cleaner from Helferei takes care of the regular and thorough cleaning of your office, apartment or house – tailored to your individual needs. This includes classic tasks such as vacuuming, mopping, dusting, and bathroom cleaning, as well as many other household chores.
You decide which areas should be cleaned and how often or for how long the service takes place – whether a one-off or on a regular basis. Our online booking system includes a "message" field where you should leave important information, such as the size of your apartment and what exactly needs to be done.
We also recommend that you set aside time for a brief onboarding session during your housekeeper's first visit to your home or office. Our experience shows that different clients have very different needs. You shouldn't assume that your housekeeper can assess what's most important to you without consulting you. Communication is key, especially during the initial visit! You can also summarize your priorities in a list if you find that helpful.
Typical tasks of a domestic helper at a glance:
General cleaning work:
Kitchen:
Bathroom & WC:
Bedrooms & Living Rooms:
Window cleaning can be booked separately, as can some additional services: These include, for example, laundry or ironing – both of which can be booked as add-ons on our platform. A particularly thorough cleaning of the entire premises or selected areas such as the garage or basement can also be an additional service. You should mention this explicitly.
As a general rule, it always helps to discuss your expectations transparently with your housekeeper or cleaning lady beforehand.
If the following criteria are met, we recommend booking regular cleaning – this will result in lower costs:
In all other cases, a one-off order makes more sense.
With Helferei, you are not bound by a contract. Our legal basis is our Terms and Conditions, which include, among other things, cancellation policies. As long as you adhere to these, you can cancel orders or appointment series without additional costs.
With Helferei , you are not bound by a contract . Our legal basis is our Terms and Conditions , which include, among other things, cancellation policies. As long as you adhere to these, you can cancel orders or appointment series without additional costs.
Important to know:
Payment is generally only due after the service has been rendered and is based on the actual time worked. No advance payment is required for the service itself.
And just as important:
If you realize that it's not quite the right fit, either professionally or personally, that doesn't have to mean you have to say no to the service altogether. Sometimes another cleaner is simply a better match. Feel free to contact us – we'll help you find a suitable solution.
You can find all the details about deadlines, cancellation and possible fees in our terms of use .
The cost of a cleaner depends on the specific service and the city. Prices vary depending on the service (e.g., one-off/regular, experienced/regular) and location – prices in Munich differ from those in other German cities.
You can find a complete and up-to-date price list for private individuals and business customers in our Help Center. The current hourly rates are listed there transparently.
This is how the price is set at Helferei:
The booking and matching fee is charged once after the first order for regular bookings.
Your final invoice amount will adjust automatically if you change the number of hours for your job. The decisive factor is always the actual time worked, which you can modify yourself on our platform – you only pay after the job is completed and based on the actual hours worked.
Can I deduct the costs for my household help from my taxes and save money?
Yes! If you book a cleaning service for your private household with us, you can deduct 20% of the costs directly from your income tax – up to €4,000 per year (§ 35a EStG).
What does that mean in concrete terms? Let's say you spend €3,000 a year on your household help. Then you can deduct €600 from your income tax. If, according to your tax assessment, you would have to pay €2,000 in income tax, this amount is reduced to €1,400.
If you owe additional taxes after filing your tax return, the amount you owe will be correspondingly lower. Conversely, if you receive a tax refund, your refund will be correspondingly higher.
Important: You need an invoice and must pay electronically. Both are given with Helferei. You can find your invoices at any time in your profile under "Documents".
It depends entirely on your requirements. Our experience shows the following guidelines:
These are, as mentioned, guidelines. They can vary depending on the individual situation.
Please also note that our experience shows that longer jobs tend to be more attractive to cleaners, as the travel time is then worthwhile. Therefore, if you want to retain a very good cleaner long-term, it makes sense to book longer cleaning sessions, even if it means scheduling them at slightly longer intervals. Ultimately, however, it's entirely your decision.
That's absolutely no problem – the invoice is always based on the actual duration of the job . So you don't have to pay for time that wasn't worked.
However, your cooperation is required for this, and the linked article from our help center shows what you need to do.
The minimum booking duration for a cleaning at Helferei is 1.5 hours. This minimum duration serves to ensure quality and fair working conditions for our cleaning staff.
Why is there a minimum booking duration of 1.5 hours?
Fair conditions for workers:
Our cleaning staff schedule their arrival, preparation, and cleaning duties in advance. Travel time is not charged. A minimum cleaning duration is necessary to ensure the service is worthwhile for both parties.
Our experience clearly shows that longer jobs tend to be more attractive to cleaners, as the travel time is then worthwhile. So, if you want to retain a highly skilled cleaner long-term, it makes sense to book longer cleaning sessions, even if it means scheduling them at longer intervals. Ultimately, however, it's entirely your decision.
High-quality cleaning
Certain tasks require a certain amount of time, regardless of the size of the apartment, such as preparing cleaning supplies, systematically cleaning the bathroom or kitchen, or drying mopped floors. In many cases, one hour is not enough to ensure a thorough cleaning.
Local mediation
We make every effort to match workers as close to their homes as possible, especially in cities like Berlin and Munich. However, travel distances may arise that need to be taken into account from an organizational perspective.
The minimum booking time of 1.5 hours ensures that you receive a professional, structured and fairly organized cleaning service.
Currently, you can book a particularly experienced cleaner in Berlin and Leipzig. These are quality-checked domestic staff who distinguish themselves through above-average experience and consistently excellent customer reviews, and who benefit from higher hourly rates.
Selection is based on clearly defined, objective quality criteria – not on self-assessment. A cleaner add the "particularly experienced" seal to their profile. It is based on measurable performance and proven reliability rated by customers.
A particularly experienced cleaning person fulfills the following requirements:
For you, this means:
You are booking a professional, well-coordinated housekeeper with extensive practical experience. Particularly experienced cleaners quickly recognize typical routines, work in a structured manner, and can usually assess your living situation efficiently without lengthy instructions.
You will receive an invoice for all jobs handled via Helferei.
This – as well as the electronic payment on our platform – allows you to deduct 20% of the costs from your taxes at the end of the year – up to €4,000 per year (§ 35a EStG) .
You will find the invoice in your profile under the "Documents" tab two days after your order is completed. It serves as proof for claiming your expenses on your taxes. You can submit it with your tax return to the tax office.
What are my exact savings if I deduct my household expenses from my taxes?
Let's say you spend €3,000 a year on your household help. Then you can deduct €600 from your income tax. If, according to your tax assessment, you would have to pay €2,000 in income tax, this amount is reduced to €1,400.
If you owe additional taxes after filing your tax return, the amount you owe will be correspondingly lower. Conversely, if you receive a tax refund, your refund will be correspondingly higher.
Important: You need an invoice and must pay electronically. Both are given with Helferei. You can find your invoices at any time in your profile under "Documents".
Yes, if your health insurance company certifies that you are entitled to domestic help, Helferei can gladly support. For us, billing through statutory health insurance funds is generally possible . We have our own institutional identification number (IK) and offer domestic help in accordance with § 38 SGB V. We already work with various statutory health insurance companies.
What does that mean in concrete terms?
We operate as a so-called non-contracting organization and are authorized to provide services that are recognized and reimbursed by statutory health insurance funds. This includes, in particular, cases in which insured individuals are entitled to domestic help due to illness, hospitalization, or special family circumstances such as before/after childbirth.
Important:
In practice, reimbursement has been approved in all submitted cases so far – especially when the medical necessity was clearly documented or the desired supporting company, i.e. Helferei, was named in advance.
Please note: Billing for the so-called relief amount ("Entlastungsbetrag") from the care insurance funds (according to § 45b SGB XI) is currently not possible at Helferei.
Feel free to ask if we can provide support through your health insurance in your specific case : support@die-helferei.de
Trust, security and transparency are paramount at Helferei. That's why we carefully vet all workers before they can be booked on our platform.
Personal selection and identity verification
Every domestic helper and cleaner is vetted before being activated. We verify the identity of all service providers and securely store the corresponding identification documents on our platform. We do not make any profile bookable on our platform without valid proof of identity.
Furthermore, we check relevant experience and qualifications – especially in the areas of household help, cleaning, skilled trades, or childcare. This ensures that we only place suitable and qualified helpers.
Legal and tax review
In addition to professional qualifications, we also check the formal requirements for legal cooperation. These include, among other things:
If necessary documents are missing, we will assist in clarifying the situation. If legally compliant cooperation is not possible, the profile will not be activated on our platform.
Quality assurance through customer reviews
In addition, our customer rating system ensures even greater transparency and continuous quality assurance. Only helpers with consistently good performance remain active in the long term.
At Helferei you book vetted, transparent, and verified workers – always on account, of course.
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How can I clean my apartment faster? A consistent cleaning routine, the right cleaning products, and a sensible structure and sequence can save a lot of time when cleaning. Even more relief can be provided by a reliable housekeeper who supports you regularly or as needed.
With Helferei, you can find verified housekeepers and cleaners in Berlin, Munich, Cologne, and Leipzig. Whether you need weekly apartment cleaning, a one-time house cleaning, a thorough deep cleaning, or a move-out cleaning: our service providers handle tasks such as vacuuming, mopping, dusting, and cleaning the kitchen and bathroom.
We prioritize experience, reliability, and customer focus. Because it's not just about a clean apartment, but also about finding someone you can entrust with your home – and who will want to stay.
With Helferei , you are not bound by a contract . Our legal basis is our Terms and Conditions , which include, among other things, cancellation policies. As long as you adhere to these, you can cancel orders or appointment series without additional costs.
Whether you're looking for a regular cleaner for your apartment or need a reliable cleaner for your office : Helferei provides suitable support in Berlin, Munich, Cologne and Leipzig.
Private households book our cleaning services for the regular cleaning of apartments and houses, for one-off deep cleanings, or for special occasions such as moving. We also offer a separate service for window cleaning .
Businesses, medical practices, restaurants, retail spaces, offices, and landlords can also use our cleaning services. This includes regular office cleaning, cleaning of other commercial premises, and cleaning of vacation rentals and other rental properties, for example, after a guest change on Airbnb.
Further information on commercial services and prices can be found on our website for businesses .
This depends on the size of your apartment, your daily routine, your budget, and your individual needs. Many households opt for weekly or bi-weekly cleaning, while others only need assistance once a month or occasionally.
Via Helferei, you can arrange both one-off cleaning appointments and regular bookings. Billing is based on the actual time spent. This way, you only pay for the support you actually use and have complete control!
By the way: Our experience clearly shows that longer jobs tend to be more attractive to cleaners, as the travel time is then worthwhile. So, if you want to retain a very good cleaner long-term, it makes sense to book longer jobs, even if it means scheduling them at longer intervals. Ultimately, however, it's entirely your decision.
Booking a cleaner on account creates transparency, security and can also be financially worthwhile:
For household-related services such as the cleaning of your private apartment, you can generally deduct 20% of the eligible costs, up to a maximum of €4,000 per year, directly from your income tax according to § 35a EStG .
One requirement is that you receive a proper invoice and pay electronically. Both of these conditions are met by Helferei: Your invoices are available digitally, and payment is processed automatically via our platform.
The tax benefit depends on the legal requirements and the specific service.
At Helferei , all services are officially billed as described above. Our domestic helpers and cleaners on the platform are self-employed. For domestic help covered by statutory health insurance, we occasionally work with cleaners on a mini-job basis.
Before we activate a profile for bookings, we verify, among other things, the identity and tax information of the service providers. Undeclared work is not an option for us.
Under certain conditions, statutory health insurance funds cover the costs of domestic help , for example, in cases of illness, after surgery, during pregnancy, or after childbirth. The legal basis for this is regulated, among other things, by Section 38 of the German Social Code, Book V (SGB V).
It is important that your health insurance company checks your eligibility for domestic help in advance and confirms coverage in writing. Once you have received this confirmation, we will gladly assist you in organizing suitable domestic help in Berlin, Munich, Cologne, or Leipzig.
Helferei has an institutional identification number (IK) and can provide and bill for relevant services after prior consultation with the health insurance company. Since we are not a contracted partner of the health insurance companies, approval and billing are handled on a case-by-case basis.
Do you already have confirmation of coverage from your health insurance company? If so, please contact us with details of the approved services and time period: support@die-helferei.de
We will be happy to organize a suitable household help for you.
Are you looking for a cleaner who works as independently as possible, quickly understands your needs, and requires little training? – That said, you should take time for the most important communication, especially during onboarding, in either case.
For particularly high demands, Helferei offers the category "Highly Experienced Cleaner." Unlike a regular cleaner, this classification is based on proven performance, reliability, and customer reviews over an extended period. Service providers cannot award themselves this distinction.
Particularly experienced cleaning staff receive higher pay for their work. For you, this means an additional option if you place particular value on experience, independence, and consistency.
Therefore, it is only fair that you rate your household helpers truthfully and transparently after their services – this promotes general transparency on our platform and benefits other customers!
Housework takes time – and is still often done as a matter of course alongside work, family, and other obligations. A household helper can reduce this burden and create more free time.
The support of a cleaning staff from Helferei ultimately not only means more time and opportunities for you to focus on the truly important things in life. We also ensure the necessary level of continuity and trust by:
Helferei wants to make it easier to organize support in everyday life: legally, transparently, and without unnecessary hurdles.
Whether you need regular support or only want to book a cleaner occasionally: You decide which tasks you want to delegate and how much relief fits into your everyday life.
Use our service to relieve the burden on yourself, your family or your team, while simultaneously making a positive contribution to fair participation opportunities for other people.
Whether in Prenzlauer Berg , Schöneberg , Friedenau or Steglitz , in Wedding , Moabit , Charlottenburg , Kreuzberg or Friedrichshain – we will find a solution for you everywhere in Berlin !
The same is true in Munich : From Laim, Neuhausen and Westend , Maxvorstadt , Schwabing and Milbertshofen , or Haidhausen, Au and Bogenhausen , to Sendling , Giesing or Solln – we are there for you from west to north, east and south!
We also serve Cologne – whether in Ehrenfeld , Nippes , Sülz or Lindenthal , in the Südstadt , Deutz , Kalk or Mülheim – we are out and about for you in all the neighborhoods!
Last but not least, we are also active in Leipzig : Whether in Plagwitz , Lindenau , Schleußig or Connewitz , in Gohlis , Reudnitz or the Südvorstadt – we help you quickly and reliably in every district!
