The Helferei is currently active in Berlin, Cologne, Munich, and Leipzig. If you're looking for regular housekeeping, urgent cleaning, or special services like window cleaning and live in one of these cities, feel free to book online!
We announce new city information via our newsletter !
A domestic helper or cleaner from Helferei We take care of the regular and thorough cleaning of your apartment or house – tailored to your individual needs. This includes classic tasks such as vacuuming, mopping, dusting, and bathroom cleaning, as well as many other household chores.
Our cleaners work transparently, reliably, and on an invoice basis . You decide which areas should be cleaned and how often or for how long the service is needed – whether a one-off or on a regular basis. Our online booking system includes a field where you can leave important information, such as the size of your apartment and what exactly needs to be done.
Typical tasks of a domestic helper at a glance:
General cleaning work:
Kitchen:
Bathroom & WC:
Bedrooms & Living Rooms:
Window cleaning can be booked separately, as can some additional services: These include, for example, laundry or ironing – both of which can be booked as add-ons on our platform. A particularly thorough cleaning of the entire premises or selected areas such as the garage or basement can also be an additional service. You should mention this explicitly.
As a general rule : It always helps to discuss your expectations transparently with your housekeeper or cleaning lady beforehand.
If the following criteria are met, you should book a regular cleaning:
In all other cases, your order will be considered a one-off.
You can of course cancel your booking. Our terms of use apply .
Generally, free cancellation is possible up to 24 hours before the scheduled appointment. After that, 50% of the booked amount will be charged. For very short-notice cancellations, four hours before the start of the booking, 100% of the invoice amount is due. Ultimately, your helper has already committed to the appointment and cannot compensate for the loss of earnings at such short notice.
Important to know:
Payment is generally only due after the service has been rendered and is based on the actual time worked. No advance payment is required for the service itself.
And just as important:
If you realize that it's not quite the right fit, either professionally or personally, that doesn't have to mean you have to say no to the service altogether. Sometimes another helper is simply a better match. Feel free to contact us – we'll help you find a suitable solution.
You can find all the details about deadlines, cancellation and possible fees in our terms of use .
The cost of a domestic helper depends on the specific service and the city. Prices vary depending on the service (e.g., one-off/regular, experienced/regular) and location – prices in Munich differ from those in other German cities.
A complete and up-to-date price list for private individuals can be found on our homepage under "Services ." The current hourly rates are listed there transparently. Prices for business clients can be found on our business page .
This is how the price is calculated:
The booking and brokerage fee is charged once after the first order for regular bookings.
Your estimated total price will be displayed transparently during the online booking process. It adjusts automatically if you change the number of hours. However, the actual hours worked are always the determining factor – you only pay after the job is completed and based on the actual hours worked.
Our experience shows approximately the following guidelines:
These are, as mentioned, guidelines. Individual needs may vary: For example, if you only want a very superficial cleaning of selected areas in your apartment, it won't necessarily take 4 hours, even for 100m². A deep cleaning, on the other hand, could take more than 4 hours.
That's absolutely no problem – the invoice is always based on the actual duration of the job . So you don't have to pay for time that wasn't worked.
However, your cooperation is required for this.
Only after 24 hours is the invoice automatically generated from the booking, thus triggering the payment.
The minimum booking duration for a household helper at the Helferei The cleaning time is 1.5 hours. This minimum duration serves to ensure quality and fair working conditions for our cleaning staff.
Why is there a minimum booking of 1.5 hours?
Fair conditions for helpers:
Our cleaning staff schedule their arrival, preparation, and cleaning duties in advance. Travel time is not charged. A minimum cleaning duration is necessary to ensure the service is worthwhile for both parties.
High-quality cleaning
Regardless of the size of the apartment, certain tasks require a certain amount of time – such as preparing cleaning supplies, systematically cleaning the bathroom or kitchen, or drying mopped floors. In many cases, one hour is not enough to ensure a thorough cleaning.
Local mediation
We make every effort to place volunteers as close to their homes as possible – especially in cities like Berlin and Munich. However, travel distances may arise that need to be taken into account from an organizational perspective.
The minimum booking time of 1.5 hours ensures that you receive a professional, structured and fairly organized cleaning service.
About the Helferei In Berlin, you can specifically book a particularly experienced cleaner . These are quality-checked domestic helpers who distinguish themselves through above-average experience and consistently excellent customer reviews, and who benefit from higher hourly rates.
The selection is based on clearly defined, objective quality criteria – not on self-assessment.
A particularly experienced cleaning person fulfills the following requirements:
Only cleaning staff who meet these criteria are included in this category. The "highly experienced" seal cannot be awarded by the company itself, but is based solely on measurable performance and proven reliability.
For you, this means:
You are booking a professional, well-coordinated housekeeper with extensive practical experience. Particularly experienced cleaners quickly recognize typical routines, work in a structured manner, and can usually assess your living situation efficiently without lengthy instructions.
This service category is currently available in Berlin. Expansion to other cities is planned.
You will receive an invoice for all services provided by Helferei . This allows you to deduct up to 20 percent of your expenses for household-related or craft services from your taxes at the end of the year . This reduces your total tax liability – not just income tax – by this amount.
You will find the invoice in your profile under the "Documents" tab two days after your order is completed. It serves as proof for claiming your expenses on your taxes. You can submit it with your tax return to the tax office.
Yes, billing through the health insurance company is generally possible . Helferei We have our own institutional identification number (IK) and offer domestic help in accordance with § 38 SGB V. We already work with various statutory health insurance funds.
What does that mean in concrete terms?
We operate as a so-called non-contracting organization and are authorized to provide services that can be recognized and reimbursed by statutory health insurance funds. This includes, in particular, cases in which insured persons are entitled to domestic help due to illness, hospitalization, or special family circumstances such as after childbirth.
The important thing is:
In practice, reimbursement has been approved in all submitted cases so far – especially when the medical necessity was clearly documented or the desired household help was named in advance.
Please note: Billing for the so-called relief amount (according to § 45b SGB XI) is done via the Helferei Not currently possible.
Feel free to ask if we can provide support through your health insurance in your specific case : support@die-helferei.de
Trust, security and transparency are paramount at the Helferei First and foremost. That's why we carefully vet all helpers before they can be booked on our platform.
Personal selection and identity verification
Every domestic helper and cleaner is vetted before being activated. We verify the identity of all service providers and securely store the corresponding identification documents on our platform. Registration and booking are not possible without valid proof of identity.
Furthermore, we check relevant experience and qualifications – especially in the areas of domestic help, cleaning, skilled trades, or caregiving. This ensures that only suitable and qualified helpers are placed.
Legal and tax review
In addition to professional qualifications, we also check the formal requirements for legal cooperation. These include, among other things:
If necessary documents are missing, we will assist in clarifying the situation. If legally compliant cooperation is not possible, activation on our platform will not occur.
Quality assurance through evaluations
In addition, our rating system ensures transparency and continuous quality assurance. Only volunteers with consistently good performance remain active in the long term.
At the Helferei You book vetted, transparent, and identified helpers – always on account, of course.
.png)
Many people ask themselves the same question: How can I clean the house quickly, how can I clean my apartment faster?
The honest answer is often: by using your time for more important things and supporting a reliable housekeeper. Because above all, this creates one thing: more time for the things that matter to you. Whether it's work, family, leisure, or simply some relaxation in your daily routine – regular or occasional household help provides relief and a clean home where you can feel comfortable.
The priority lies in the Helferei And our service providers prioritize your customer satisfaction above all else: We make every effort to fully meet your individual requirements. Our services range from simple dusting to thorough cleaning in every corner of your home, for example, during a handover cleaning after a move or a deep clean if it's been a while since the last cleaning.
Our household helpers also take care of window cleaning or the care of upholstered furniture.
Whether you need an experienced cleaner for your home or a professional cleaning service for your office: We offer the solution that is perfectly tailored to your needs.
In addition to cleaning private homes, the Helferei We also serve corporate clients – including those in Berlin, Cologne, Munich, and Leipzig. Our cleaning staff performs numerous office cleanings and post-rental cleanings, for example, for Airbnb properties. For these specific needs, we offer flexible schedules, regular cleaning intervals, and specialized services. This ensures your commercial spaces or rental properties remain in impeccable condition at all times.
Just take a look at our website for businesses – there you can find out more about our services and commercial prices.
How often you need our support in your home or office depends entirely on your needs and your budget. Helferei offers different models.
Some customers prefer weekly cleaning, while others opt for a bi-weekly or monthly schedule. Businesses or landlords often book multiple cleanings per week.
Our platform is designed to meet a wide range of needs. Our digital booking options on our platform cover these needs.
At the Helferei All cleaning services are invoiced, as all our helpers are registered – undeclared work is strictly prohibited. Before activating a helper's profile on our platform, we always verify their tax ID number and identification documents.
For you, this means not only transparency and fairness, but also concrete financial benefits: You can deduct up to 20 percent of your expenses at the end of the year via your tax return. Your invoice and the automatic payment serve as proof for the tax office. This can reduce your tax liability at the end of the year by the amount equivalent to 20% of your expenses for household-related costs.
Furthermore, you can book with us with a clear conscience: We support fair working conditions and ensure that our service providers are treated with respect and paid transparently. The minimum hourly rates for our service providers are as follows: Helferei in every category above, in some cases even far above, the statutory minimum wage.
Furthermore, we carefully select our helpers. Each individual must upload proof of identity to the platform before we activate their profile for bookings. It's important to us that we can send the helpers to you with complete confidence: ultimately, people you don't know will have access to your private or business areas.
With the Helferei They therefore focus on quality, fairness and promote a respectful working environment.
Individual bookings may be excluded from tax deductibility due to specific needs; details are regulated in §35 EStG.
Have you tried everything but still haven't found the right housekeeper? Then try our new service category, "Highly Experienced Housekeepers": It represents an extra level of reliability and experience. Housekeepers in this category were selected based on their objectively assessed performance and dependability. They cannot simply claim the title of "experienced cleaner" for themselves. Here, only the transparent feedback from our customers over an extended period counts.
Domestic helpers with outstanding ratings naturally benefit from a higher net hourly wage.
So if you want a well-coordinated, professional cleaner who proactively assesses your living situation and can get started right away without lengthy instructions, this service is ideal!
Therefore, it is only fair that you rate your household helpers truthfully and transparently after their services – this serves the general transparency on our platform.
In summary, support from a cleaning service means that the Helferei This gives you not only more time and opportunities to focus on the truly important things in life, but also ensures the necessary level of security and trust by personally selecting our helpers and handling your requests legally.
Use our service to relieve the burden on yourself, your family or your team, while simultaneously making a positive contribution to fair participation opportunities for other people.
Whether in Prenzlauer Berg , Schöneberg , Friedenau, or Steglitz , in Wedding , Moabit , Charlottenburg , Kreuzberg , or Friedrichshain – we'll find a solution for you anywhere in Berlin ! It's the same in Munich : from Laim, Neuhausen , and Westend , to Maxvorstadt , Schwabing , and Milbertshofen , or even Haidhausen, Au , and Bogenhausen , all the way to Sendling , Giesing , or Solln – we're there for you from west to north, east, and south! We also serve Cologne – whether in Ehrenfeld , Nippes , Sülz , or Lindenthal , in the Südstadt , Deutz , Kalk , or Mülheim – we're out and about in all the neighborhoods!
Last but not least, we are also active in Leipzig : Whether in Plagwitz , Lindenau , Schleußig or Connewitz , in Gohlis , Reudnitz or the Südvorstadt – we help you quickly and reliably in every district!
