Book your regular or one-time cleaning service
Whether you need your apartment polished to a high gloss or basic cleaning after a move: find reliable cleaners with continuity. In Berlin, Munich, Cologne or Leipzig - and always on account!
Helferei currently active in Berlin, Cologne, Munich, and Leipzig. If you need regular housekeeping help, emergency cleaning, or special services such as window cleaning , and you live in one of these cities, feel free to book online!
By the way, we announce new city information via our newsletter by the way!
A domestic helper or cleaner from Helferei the regular and thorough cleaning of your apartment or house—tailored to your individual needs. This includes classic tasks such as vacuuming, mopping, dusting, and cleaning the bathroom, as well as many other household-related activities.
Our cleaning staff work transparently, reliably, and on invoice. You decide which areas need to be cleaned and how often or how long the support is needed—whether once or regularly. There is a note field in our online booking system. There you can leave the most important information, e.g., the size of your apartment and what exactly needs to be done.
Overview of typical tasks performed by a domestic helper:
General cleaning tasks:
Kitchen:
Bathroom & WC:
Bedrooms & living rooms:
Window cleaning can be booked separately, as can some additional services: These include, for example, laundry or ironing—both of which can be booked as additional options on our platform. A particularly thorough cleaning of the entire property or selected areas such as the garage or basement can also be an additional service. You should mention this explicitly.
As a general rule, it always helps to discuss your expectations transparently with your domestic helper or cleaner in advance.
If the following criteria are met, you should book regular cleaning:
In all other cases, your order will be considered a one-off.
You can, of course, cancel your booking. Our terms of use.
As a rule, cancellation is free of charge up to 24 hours before the agreed appointment. After that, 50% of the booked invoice amount will be charged. For very short-notice cancellations, four hours before the start of the booking, 100% of the invoice amount will be due. Ultimately, your helper has made a binding commitment to the appointment and cannot compensate for the loss of earnings at such short notice.
Important to know:
Payment is always made after the service has been provided and based on the time actually worked. No advance payment is due for the service itself.
And just as important:
If you realize that it's not quite the right fit, either professionally or personally, that doesn't have to mean a definitive no to the service. Sometimes, another helper is simply a better match. Feel free to contact us—we'll help you find a suitable solution.
You can find all details regarding deadlines, cancellation, and possible fees in our terms of use.
The cost of domestic help depends on the service and the city. Prices vary depending on the service (e.g., one-time/regular, experienced/regular) and location—prices in Munich differ from those in other German cities.
You can find a complete and up-to-date price list for private individuals on our homepage under Services. The current hourly rates are listed there transparently. Prices for corporate customers can be found on our business page.
The price is composed as follows:
The booking and agency fee is charged once after the first order for regular bookings.
Your estimated total price is clearly displayed during the online booking process. It adjusts automatically when you change the number of hours. However, the actual time worked is always decisive— you only pay after the job is completed and based on the actual hours worked.
Our experience shows the following guide values:
As mentioned, these are guidelines. They may vary depending on individual circumstances: for example, if you only want a very superficial cleaning of selected areas in your home, it will not necessarily take 4 hours, even for 100m2. However, a deep cleaning may take more than 4 hours.
That's no problem at all— the invoice is always based on the actual duration of the order. So you don't have to pay for time that wasn't worked.
However, this requires your cooperation.
Only after 24 hours is the invoice automatically generated from the booking and payment triggered.
The minimum booking duration for a domestic helper at Helferei 1.5 hours. This minimum duration serves to ensure quality assurance and fair working conditions for our cleaning staff.
Why is there a minimum booking of 1.5 hours?
Fair conditions for helpers:
Our cleaners plan their travel, preparation, and work in advance. You will not be charged for travel time. To ensure that the work is worthwhile for both sides, a minimum duration is required.
High-quality cleaning
Certain tasks require a certain amount of time regardless of the size of the apartment—such as preparing cleaning supplies, systematically cleaning the bathroom or kitchen, or drying mopped floors. In many cases, one hour is not enough to ensure thorough cleaning.
Local placement
We make sure to place helpers as close to their place of residence as possible—especially in cities such as Berlin and Munich. Nevertheless, travel distances may arise that need to be taken into account in the organization.
The minimum booking time of 1.5 hours ensures that you receive a professional, structured, and fairly organized cleaning service.
Through Helferei , you Helferei find a particularly experienced cleaner . These are quality-tested domestic helpers who stand out thanks to their above-average experience and consistently excellent customer reviews, and who can benefit from higher hourly pay.
The selection is based on clearly defined, objective quality criteria—not on self-assessment.
A particularly experienced cleaner meets the following requirements:
Only cleaning staff who meet these criteria are included in this category. The "particularly experienced" seal cannot be awarded independently, but is based exclusively on measurable performance and proven reliability.
For you, this means:
You book a professional, experienced domestic helper with extensive practical experience. Particularly experienced cleaners quickly recognize typical routines, work in a structured manner, and can usually efficiently assess your living situation without lengthy instructions.
This service category is currently available in Berlin. An expansion to other cities is planned.
You will receive Helferei invoice for all orders placed with Helferei . This allows you to deduct up to 20 percent of your expenses for household-related or skilled trade services at the end of the year. This reduces your total tax liability – not just your income tax – by this amount.
You will find the invoice two days after completing your order in your profile under the "Documents" tab. It serves as proof for claiming your expenses for tax purposes. You can submit it to the tax office with your tax return.
Yes, billing through health insurance is generally possible. Helferei its own institution code (IK) and offers domestic help in accordance with § 38 SGB V. We already work with various statutory health insurance providers.
What does that mean specifically?
We operate as a non-contractual organization and are permitted to provide services that are recognized and reimbursed by statutory health insurance funds. This includes, in particular, cases in which insured persons are entitled to domestic help due to illness, hospitalization, or special family circumstances, such as after childbirth.
It is important to note that:
In practice, costs have been covered in all cases submitted to date—especially when the medical necessity was clearly documented or the desired domestic help was named in advance.
Please note: It is Helferei not possible to settle the so-called relief amount (according to § 45b SGB XI) via Helferei .
Just ask us whether we can support you in your individual case via your health insurance:support@die-helferei.de
Trust, security, and transparency are Helferei at Helferei . That's why we carefully screen all helpers before they can be booked on our platform.
Personal selection and identity verification
Every domestic helper and cleaner is checked before being approved. We verify the identity of all service providers and store the relevant identity documents securely on our platform. Without valid proof of identity, registration and booking are not possible.
In addition, we check relevant experience and qualifications—especially in the areas of domestic help, cleaning, skilled trades, and caregiving. This ensures that only suitable and qualified helpers are placed.
Legal and tax review
In addition to professional suitability, we also review the formal requirements for legal cooperation. These include, among other things:
If any necessary documents are missing, we will assist in clarifying the situation. If legally compliant cooperation is not possible, activation on our platform will not take place.
Quality assurance through ratings
In addition, our rating system ensures transparency and continuous quality assurance. Only helpers with consistently good performance remain active in the long term.
At Helferei , you Helferei verified, transparent, and identified helpers—always with an invoice, of course.
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The answer is very simple: a reliable domestic helper saves you time, takes the stress out of everyday life and ensures that your home is clean and you feel comfortable there. While you take care of your family, hobbies or simply your well-deserved rest, your domestic help will reliably take over the cleaning of your apartment or house.
The priority of Helferei and our service providers is first and foremost your customer satisfaction: we do everything we can to meet your individual requirements comprehensively. Our services range from simple dusting to thorough cleaning in all corners of your home, e.g. during a handover cleaning or deep cleaning. They also undertake floor mopping, window cleaning and even the disinfection of surfaces or the care of upholstered furniture.
Whether you need an experienced cleaner for your home or a professional cleaning service for your office: We offer a solution that is precisely tailored to your needs.
Helferei also handles commercial bookings - and these too in Berlin, Cologne, Munich and Leipzig. For example, you can book office cleaning or cleaning services for tourist rentals, e.g. via AirBnB, with us. We offer flexible schedules, regular cleaning intervals and special services to keep your commercial premises or rented properties in perfect condition at all times.
Just take a look at our page for companies over!
At Helferei , we issue an invoice for every job, as all of our helpers are registered - illegal employment is absolutely taboo for us.
For you, this means not only transparency and fairness, but also financial benefits: You can deduct up to 20 percent of your expenses from your tax bill at the end of the year. Your invoice serves as proof for your tax return. This reduces your tax liability by the same amount at the end of the year.
You can also book with us with a clear conscience: We support fair working conditions and ensure that our service providers are treated with respect and paid fairly. At Helferei , the hourly wage of our service providers is above the statutory minimum wage in every category, and in some cases even well above it. We also select our helpers. Each individual must upload proof of identification to the platform before we activate their profile for bookings. It is important to us that we can send helpers to you with complete confidence: ultimately, people you don't know will gain access to your private or commercial areas.
With Helferei , you are therefore focusing on quality, fairness and promoting a respectful working environment.
Individual bookings may be exempt from tax deductibility due to the specific requirements; details are regulated by §35 EStG.
You've tried everything but haven't found the right domestic help yet? Try our new service category "Particularly experienced domestic help". It stands for an extra level of reliability and experience. Domestic helpers in this category have been included on the basis of their objectively assessed performance and reliability. They cannot award themselves the "experienced cleaner" seal. The only thing that counts here is the transparent assessment of our customers over a longer period of time. Domestic helpers with outstanding ratings naturally benefit from a higher net hourly wage.
So if you're looking for an experienced, professional cleaner who can proactively assess your living situation and get straight to work without a lengthy briefing, this service is ideal for you! And it's only fair that you always rate your domestic help truthfully and transparently!
How often you need our support in the home or office depends entirely on your needs and your budget.
Some customers prefer a weekly cleaning, others opt for a two-week or monthly rhythm. Businesses or landlords often book several cleanings a week.
Our platform is geared towards all kinds of needs. Our booking modalities reflect these accordingly.
In summary, the support of a cleaner from Helferei not only means more free time and order in your everyday life. We also ensure the necessary level of security and trust by personally selecting our helpers for you and processing your orders legally.
Use our service to relieve you, your family or your team and at the same time make a positive contribution to fair participation opportunities for other people.
Contact us today and make a difference! Whether in Prenzlauer Berg, Schöneberg, Friedenau or Steglitz, in Wedding, Moabit, Charlottenburg, Kreuzberg or Friedrichshain - we will find a solution for you anywhere in Berlin! It's the same in Munich: From Laim, Neuhausen and the Westend, Maxvorstadt, Schwabing and Milbertshofen, or even Haidhausen, the Au and Bogenhausen, to Sendling, Giesing or Solln - we are there for you from west to north, east and south! We also serve Cologne - whether in Ehrenfeld, Nippes, Sülz or Lindenthal, in Südstadt, Deutz, Kalk or Mülheim - we are on the road for you in all districts!
Last but not least, we are also active in Leipzig: whether in Plagwitz, Lindenau, Schleußig or Connewitz, in Gohlis, Reudnitz or the southern suburbs - we will help you quickly and reliably in every district!
