Book your regular or one-time cleaning service
Whether to brighten up your home or a clear view through clean windows - find support directly from your local area and always on account.
The Helferei is currently there for you in Berlin and Munich. If you need regular cleaning, acute support or special services such as window cleaning just get in touch.
By the way, we announce new city information via our newsletter newsletter.
Our domestic helpers will take care of the basic cleaning of your apartment or house - from vacuuming and mopping to surface cleaning. So everything stays clean and tidy. There is a note field in the online booking. There you can leave important details, e.g. the size of your home and what needs to be done.
It is important that you clearly communicate your expectations and any special requirements (e.g. preference for certain cleaning products, leaving out certain areas) when booking in the information field or at the latest at the first appointment. The domestic helpers will work according to your wishes and ideas.
Here are some suggestions for you on what the regular tasks of a domestic help are in the living room and in each room:
Kitchen:
Bathroom & WC:
Bedroom:
Of course. Additional services include, for example, laundry or ironing. Both can be booked as additional options on our platform. If you choose these options, as much time as you wish will be scheduled for them.
A particularly thorough cleaning of the entire premises or selected areas such as the garage or cellar can also be an additional service. You should mention this explicitly.
As a general rule, it always helps if you discuss your expectations transparently with your domestic help or cleaner in advance.
You should book a regular cleaning if two criteria are met:
In all other cases, your order will be considered a one-off.
You can now book particularly experienced cleaners via Helferei . The core criteria here are experience and customer satisfaction - and both are not arbitrary.
Our highly experienced cleaning staff have been selected on the basis of various quality criteria:
This means that objective assessment criteria are decisive! A domestic helper cannot award themselves the seal of "particularly experienced".
Domestic helpers in this category have been included on the basis of their objectively assessed performance and reliability. If you want a well-coordinated, professional cleaner who can proactively assess your living situation and get straight to work without a lengthy briefing, this service is ideal for you.
This service category can currently only be booked in Berlin, as we have relevant experience here. We will expand it to other cities in the near future.
Our experience shows the following guide values:
As already mentioned, these are guide values. They may vary from person to person: For example, if you want a very superficial clean of selected areas in your home, it doesn't necessarily take 4 hours, even for 100m2. Deep cleaning, on the other hand, can take more than 4 hours.
That's no problem at all - the invoice is always based on the actual duration of the order. So you don't have to worry about paying for something you haven't received.
However, your cooperation is very important for this:
The invoice is only generated automatically after 24 hours, thereby triggering payment.
It is important to us to offer our customers and helpers a high-quality service at fair conditions. In addition, the local aspect and proximity are important criteria for all our services. As far as possible, we will provide you with helpers who live as close to you as possible.
Nevertheless, the distances in Berlin and Munich are sometimes long and you will not be charged for the helpers' journeys. Therefore, we think it is fair to let the helpers travel for at least 1.5 hours. In addition, regardless of the size of your apartment, some tasks will inevitably take time (preparing tools, drying floors, etc.).
We have therefore set a minimum duration of 1.5 hours to guarantee you a high-quality service!
In each service category, the price depends on the respective service and also varies per city. You can find a complete price list for Berlin and Munich on our homepage. The prices for corporate customers can be found on our page for companies.
However, your estimated final price is displayed transparently in the online booking process. It increases or decreases with the number of hours you select. Look in the top right-hand corner of your browser. In any case, you only pay after the order has been completed and according to the actual duration of the order.
In addition, there is a one-off booking and matching fee of €3.90 (incl. VAT). This fee is charged once after the first order for one-off and regular bookings.
You will receive an invoice for all jobs, which you can use to deduct up to 20 percent of your expenses for handymen services from your taxes at the end of the year. You will find the invoice 24 hours after completing your job in your profile under the "documents" tab. It serves as a receipt that you can submit with your tax return. This will reduce your tax liability by this amount.
We advise all customers to make use of this option in order to receive a portion of their expenses back at the end of the year.
We have already worked with health insurance companies on an individual basis for customers. However, Helferei does not yet have a comprehensive reimbursement agreement with a statutory health insurance provider.
Just ask us if we can support your individual case via your health insurance!
As a matter of principle, we select all our helpers personally.
On the one hand, we look at the individual person: Before we activate a profile on our platform, we not only check the identity of the helpers, but also their talents and experience. Especially in the area of domestic help, we ask for relevant previous experience. This allows us to match our helpers with our customers at any time with a clear conscience. For example, if someone does not upload their own proof of identity, this person will not appear in our pool of service providers and therefore cannot be booked.
Secondly, we check the administrative side: We ensure that we record all important data on the tax situation (e.g. craft license) and insurance status. If important information is missing, we will either help you to obtain it. If this is not possible and cooperation by legal means is therefore not possible, we refrain from working with the person in question.
.png)
The answer is very simple: a reliable domestic helper saves you time, relieves you of everyday stress and ensures that your home is clean and you feel comfortable there. While you take care of your family, hobbies or simply your well-deserved rest at the lakes around Berlin or the mountains near Munich, your domestic help will reliably take over the cleaning of your apartment or house.
The priority of Helferei and our service providers is first and foremost your customer satisfaction: we do everything we can to meet your individual requirements comprehensively. Our services range from simple dusting to thorough cleaning in all corners of your home, mopping floors, cleaning windows and disinfecting surfaces or caring for upholstered furniture.
Whether you need an experienced cleaner for your home or a professional cleaning service for your office: We offer a solution that is precisely tailored to your needs.
Helferei also handles commercial bookings. For example, you can book office cleaning or cleaning services for tourist rentals, e.g. via AirBnB. We offer flexible schedules, regular cleaning intervals and special services to keep your commercial premises or rented properties in perfect condition at all times.
Just take a look at our page for companies over!
At Helferei , we issue an invoice for every job, as all of our helpers are registered - illegal employment is absolutely taboo for us.
For you, this not only means transparency and fairness, but also financial benefits: You can deduct up to 20 percent of your expenses from your tax bill at the end of the year. Your invoice serves as proof for your tax return. This reduces your tax liability at the end of the year.
You can also book with us with a clear conscience: We support fair working conditions and ensure that our service providers are treated with respect and paid fairly. At Helferei , the hourly wages of our service providers are above the statutory minimum wage in every category, and in some cases well above it. We also select our helpers. It is important to us that we can send them to you with complete confidence: ultimately, people you don't know will gain access to your private or commercial areas.
With Helferei , you are therefore focusing on quality, fairness and promoting a respectful working environment.
Individual bookings may be exempt from tax deductibility due to the specific requirements; details are regulated by §35 EStG.
You've tried everything but haven't found the right domestic help yet? Try our new service category "Particularly experienced domestic help". It stands for an extra level of reliability and experience. Domestic helpers in this category have been included on the basis of their objectively assessed performance and reliability. They cannot award themselves the "experienced cleaner" seal. The only thing that counts here is the transparent assessment of our customers over a longer period of time. Domestic helpers with outstanding ratings naturally benefit from a higher net hourly wage.
So if you're looking for an experienced, professional cleaner who can proactively assess your living situation and get straight to work without a lengthy briefing, this service is ideal for you! And it's only fair that you always rate your domestic help truthfully and transparently!
How often you need our support in the home or office depends entirely on your needs and your budget.
Some customers prefer a weekly cleaning, others opt for a two-week or monthly rhythm. Businesses or landlords often book several cleanings a week.
Our platform is geared towards all kinds of needs. Our booking modalities reflect these accordingly.
In summary, the support of a cleaner from Helferei not only means more free time and order in your everyday life. We also ensure the necessary level of security and trust by personally selecting our helpers for you and processing your orders legally.
Use our service to relieve you, your family or your team and at the same time make a positive contribution to fair participation opportunities for other people.
Contact us today and make a difference! Whether in Prenzlauer Berg, Schöneberg, Friedenau or Steglitz, in Wedding, Moabit, Charlottenburg, Kreuzberg or Friedrichshain - we will find a solution for you anywhere in Berlin! It's the same in Munich: From Laim, Neuhausen and the Westend, Maxvorstadt, Schwabing and Milbertshofen, or even Haidhausen, the Au and Bogenhausen, to Sendling, Giesing or Solln - we are there for you from west to north, east and south!
