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Book your regular or one-time cleaning service
Whether for a high gloss in your home or a clear view through clean windows - find support directly from your local area and always on account.
The Helferei is currently there for you in Berlin and Munich.
Are you from Berlin or Munich? Then book online - We look forward to your booking request!
Any questions or in a hurry? Give us a call: +49 162 542 0666
By the way, we announce new locations via our newsletter newsletter.
Our domestic helpers will take care of the basic cleaning of your apartment or house - from vacuuming and mopping to surface cleaning. So everything stays clean and tidy. There is a note field in the online booking. There you can leave important details, e.g. the size of your home and what needs to be done.
It is important that you clearly communicate your expectations and any special requirements (e.g. preference for certain cleaning products, leaving out certain areas) when booking in the information field or at the latest at the first appointment. The domestic helpers will work according to your wishes and ideas.
Of course. Additional services include, for example, laundry or ironing. Both can be booked as additional options on our platform. If you choose these options, as much time as you wish will be scheduled for them.
A particularly thorough cleaning of the entire premises or selected areas such as the garage or cellar can also be an additional service. You should mention this explicitly.
As a general rule, it always helps if you discuss your expectations transparently with your domestic help or cleaner in advance.
Trust is a crucial factor when hiring household help. To ensure you find someone trustworthy, conduct thorough background checks and ask for references.
Taking these steps can help you feel more secure in your choice of household help.
Our experience shows the following guide values:
As already mentioned, these are guide values. They may vary from person to person: For example, if you want a very superficial clean of selected areas in your home, it doesn't necessarily take 4 hours, even for 100m2. Deep cleaning, on the other hand, can take more than 4 hours.
Domestic help & cleaning services start at €23.00 (incl. VAT) per hour. From one hour, they are billed every 30 minutes.
In addition, there is a one-off booking and matching fee of €3.90 (incl. VAT). This fee is charged once after the first order for one-off and regular bookings.
That's no problem at all - the invoice is always based on the actual duration of the order. So you don't have to worry about paying for something you haven't received.
However, your cooperation is very important for this:
The invoice is only generated automatically after 24 hours, thereby triggering payment.
We have already worked with health insurance companies on an individual basis for customers. However, Helferei does not yet have a comprehensive reimbursement agreement with a statutory health insurance provider.
Just ask us if we can support your individual case via your health insurance!
As a matter of principle, we select all our helpers personally.
On the one hand, we look at the individual person: Before we activate a profile on our platform, we not only check the identity of the helpers, but also their talents and experience. Especially in the area of domestic help, we ask for relevant previous experience. This allows us to match our helpers with our customers at any time with a clear conscience. For example, if someone does not upload their own proof of identity, this person will not appear in our pool of service providers and therefore cannot be booked.
Secondly, we check the administrative side: We ensure that we record all important data on the tax situation (e.g. craft license) and insurance status. If important information is missing, we will either help you to obtain it. If this is not possible and cooperation by legal means is therefore not possible, we refrain from working with the person in question.
Before your household help arrives, it's essential to prepare to ensure a smooth experience. Start by creating a list of tasks you want assistance with.
By preparing in advance, you can maximize the effectiveness of the help you receive.
When hiring household help, it's important to have clear expectations. Generally, you can expect professionalism, reliability, and quality service.
Setting clear expectations can lead to a successful working relationship.
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The answer is very simple: a reliable domestic helper saves you time, relieves you of everyday stress and ensures that your home is clean and you feel comfortable there. While you take care of your family, hobbies or simply your well-deserved rest at the lakes around Berlin or the mountains near Munich, your domestic help will reliably take over the cleaning of your apartment or house.
The priority of Helferei and our service providers is first and foremost your customer satisfaction: we do everything we can to meet your individual requirements comprehensively. Our services range from simple dusting to thorough cleaning in all corners of your home, mopping floors, cleaning windows and disinfecting surfaces or caring for upholstered furniture.
Whether you need an experienced cleaner for your home or a professional cleaning service for your office: We offer a solution that is precisely tailored to your needs.
Helferei also handles commercial bookings. For example, you can book office cleaning or cleaning services for tourist rentals, e.g. via AirBnB. We offer flexible schedules, regular cleaning intervals and special services to keep your commercial premises or rented properties in perfect condition at all times.
Just take a look at our page for companies over!
At Helferei , we issue an invoice for every job, as all of our helpers are registered - illegal employment is absolutely taboo for us.
For you, this not only means transparency and fairness, but also financial benefits: You can deduct up to 20 percent of your expenses from your tax bill at the end of the year. Your invoice serves as proof for your tax return. This reduces your tax liability at the end of the year.
You can also book with us with a clear conscience: We support fair working conditions and ensure that our service providers are treated with respect and paid fairly. At Helferei , the hourly wages of our service providers are above the statutory minimum wage in every category, and in some cases well above it. We also select our helpers. It is important to us that we can send them to you with complete confidence: ultimately, people you don't know will gain access to your private or commercial areas.
With Helferei , you are therefore focusing on quality, fairness and promoting a respectful working environment.
Individual bookings may be exempt from tax deductibility due to the specific requirements; details are regulated by §35 EStG.
How often you need our support in the home or office depends entirely on your needs and your budget.
Some customers prefer a weekly cleaning, others opt for a two-week or monthly rhythm. Businesses or landlords often book several cleanings a week.
Our platform is geared towards all kinds of needs. Our booking modalities reflect these accordingly.
In summary, the support of a cleaner from Helferei not only means more free time and order in your everyday life. We also ensure the necessary level of security and trust by personally selecting our helpers for you and processing your orders legally.
Use our service to relieve you, your family or your team and at the same time make a positive contribution to fair participation opportunities for other people.
Contact us today and make a difference! Whether in Prenzlauer Berg, Schöneberg, Friedenau or Steglitz, in Wedding, Moabit, Charlottenburg, Kreuzberg or Friedrichshain - we will find a solution for you anywhere in Berlin! It's the same in Munich: From Laim, Neuhausen and the Westend, Maxvorstadt, Schwabing and Milbertshofen, or even Haidhausen, the Au and Bogenhausen, to Sendling, Giesing or Solln - we are there for you from west to north, east and south!
