We can help you with almost all common household appliances:

• Windows PCs and MacBooks, other laptops, tablets, smartphones (iOS & Android), WLAN routers, printers, smart TVs, smart homes and much more

Our helpers have already mastered a wide range of challenges: they can set up computers, smartphones or routers, install software and virus protection, back up data and, of course, answer general technical questions. Of course, you can also book them for error messages or if you need to get slow devices up and running again.

Both are possible! You can choose which you prefer in the online booking process.

After you indicate whether you need one-off or regular technical support, our platform will ask you about the form of support:

Some issues can simply be solved better in person. To do this, you can choose "at my home" and we will assign you qualified helpers from nearby. However, if things need to be done quickly and the question is not quite so complex, our system provides its own video conferencing service. To do this, select "By video conference (on the computer)".

IT help is available from €26.00 per person per hour, including VAT. Billing is by the hour, then every 30 minutes. In addition, there is a one-off booking and agency fee of €3.90 incl. VAT.

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You will receive an invoice for all orders, which you can use to deduct up to 20% of your expenses for handymen services from your taxes at the end of the year. The invoice serves as a receipt that you can submit with your tax return. This reduces your tax liability by this amount.

You can find the invoice in your profile on our website under the "Documents" tab.

That's no problem at all - the invoice is always based on the actual duration of the order. So you don't have to worry about paying for something you haven't received.

However, your cooperation is very important for this:

• After completing an assignment, both you and your helpers have 24 hours to adjust the booking duration on our platform to the actual duration of the assignment.
• To do this, click on the relevant booking details in your profile and then on the pencil icon "Change booking".
• This gives you the opportunity to adjust the time or duration of an order.

The invoice is only generated automatically after 24 hours, thereby triggering payment.

So that your helper can provide you with the most targeted support possible, please use the note field: when booking, please describe your request as precisely as possible - for example, state the device type or operating system in question. If you have important installation instructions or other documents, you can also send these as an attachment.

This can certainly happen. Unfortunately, in some cases a problem cannot be completely resolved immediately - for example, if there is a technical defect or spare parts are required.

If this happens to you, we won't leave you out in the cold: Your helper will explain what the problem may be and often point out possible alternative solutions. This could be a suggestion for a repair, a new purchase or a reference to other suitable service providers.

At least you will then have a clear assessment of the situation and know what your next step can be. The helpers should still be paid fairly.

As a matter of principle, we select all our helpers personally.

On the one hand, we look at the individual person: Before we activate a profile on our platform, we not only check the identity of the helpers, but also their talents and experience. In the area of computers and IT in particular, we even have various programmers who can help with complex issues. This means we can bring our helpers together with our customers at any time with a clear conscience. For example, if someone does not upload their own proof of identity, this person will not appear in our pool of service providers and therefore cannot be booked.

Secondly, we check the administrative side: We ensure that we record all important data on the tax situation (e.g. craft license) and insurance status. If important information is missing, we will either help you to obtain it. If this is not possible and cooperation by legal means is therefore not possible, we refrain from working with the person in question.

By all means! Many older people book this service in particular at the Helferei .

Our helpers explain technology clearly, patiently and at eye level - whether it's about a broken smartphone, an email address or secure surfing. It's never too late to get started digitally!